We took Serenade of the Seas to Scandinavia and Russia. The ports of call were places I had been hoping to see for quite some time, and the towns were charming - especially Tallinn. The ship's worker bee staff seemed very pleasant and cheerful.......customer service desk not so much. Our room attendant called us by our names immediately and did an excellent job keeping the stateroom clean. We had dinner at the early seating in the main dining room, and all waiters and assistants were quite attentive and very efficient. Windjammer was crazy as always, but we learned to go at off times or as soon as they opened the doors to avoid the pushing, rude fellow passengers.
Those fellow passengers are my main complaint, and I think Royal Caribbean could do a couple things to make it more enjoyable for everyone. Send out an instruction sheet via email or travel agents which tell the rules for being a good passenger. This includes waiting your turn in line and not barging through as though you are the only person trying to get somewhere. Staff seemed proud of the fact that there were guests from 55 different countries on board, but I think everyone just needs a reminder about what waiting in line means. Also, the shore excursions were nice, but at $149 - $179 per excursion it was a shame to not be able to hear the guide on the bus above the roar of all the people carrying on private conversations. Have a sign at the shore excursion desk with rules for considerate travel for all to read. I know the guides had much info to pass along, but who knew what they were saying over all the inconsiderate voices drowning them out. Also, if the guides cannot keep the passengers quiet so those of us who want to listen can hear, at least tell them to use a microphone on the bus. A tiny Russian girl with a little voice and a lot of knowledge to share could not do so due to conversations going on in 9 different languages. Very disappointing to pay that kind of vacation money and not get the benefit of a good tour due to rude, inconsiderate fellow guests who think only of themselves!