We had 19 people aboard the MSC Orchestra on april 4th. We have all sailed many times before.We have never seen anything like this before, nor will any of us ever sail on MSC again. I guess the best way to sum this up is they made us feel like we were an inconvenience to be on their ship.The answer to every question was no and its not possible.I am well aware that the crew is european, but they must have training classes to be this rude. First of all if you are going to the Caribbean to get some sun and enjoy the pools and hot tubs on board, This IS NOT THE SHIP. They close the entire pool decks, hot tubs, everything at 6 Pm. period. No exceptions. Their excuse was they have to clean them but they didn't do that until 4am. they also have a big screen TV on the pool deck and the ONLY thing that they play on it was commercials for shore excursions. NO cartoons, music videos, shows, movies, sportsetc... At night around 10 pm they would put on a movie.. but thats it. We asked to get the NCAA Championship and the Masters Golf put on it and was told we could watch it in our room. At first they told us that they could not even get the feed for either,while 15 feet away from the pursers desk was a tv with the shows on.Once again a total disregard for passenger enjoyment. The pursers desk was full of assistants who enjoyed telling passengers NO. My niece left her hat up at the day care. I asked the lady at the desk if anyone had turned it in. She checked and said no(their favorite word) then I asked if she could call up to the daycare and see if was still there, Her reply was I don't have that number.I told her that i didn't have it and could she look it up. her reply was again NO. My mattress in our balcony cabin was so bad that wherever you sat on it you sat on springs and rolled into the low spot. I asked for 5 days straight if they could do something about it and again was told NO its not possible!! On the 2 days that we were at sea with 2600 passengers on deck, they had 2 of the deck bars closed and you had to chase down a bar server if you wanted a drink.And once again they closed the pool decks at 6 pm. If you got up out of your deck chair they would put your stuff on the ground and take your chair. not another passenger but the crew. If you left a drink sitting with your stuff or on your dinner table with drink still in it and turned your back your drink would be gone. this happened more times than i can tell you. I had to put my glasses case over the top of my glass to keep them from taking it.when you brought this to someones attention they just did not care.I watched the wait staff run over a toddler with a service cart and never even stop to say they were sorry. And while you are walking through the dining hall or on deck be prepared to get out of the crews way because they will not hesitate to run you over witha tray full of glasses.One actually stopped and pointed that he wanted me to move out of his way when there was an entire deck for him to avoid our group.needlesss to say i finally was fed up with their rude behavior and gave that particular waiter a piece of my mind. That prompted the maitre 'd to ask what was wrong and when I told him his reply was that they are very busy and we should not interfere with they. I politely informed him that the next time one of his wait staff expected me to move out of his way and was as rude as this guy was that he would have trouble removing a tray from a rather unpleasant place. After 3 days i had had enough.I finally told the guest services manager that enough was enough and I was sorry that we have inconvenienced them by being on their ship. The ship and their web site prompts that this is a ship for families and kids. Well there is nothing for the kids to do on this ship. many of the kids were calling the MSC line the MOST SUCKIEST CRUISE but were using a little more crass word. The teen disco is in the adult disco only from 11 pm til 12 pm. after that there was nothing for them to do. which resulted in many teens unsupervised in many different areas of the ship. and from what i saw if they weren't having sex they should of been because their actions were just as blatant.this was in stairways, lounges,on deck and bathrooms. In the arcade only a few games worked. The smaller childrens area was only opened during brief intervals during the day and while they advertise for after hours babysitting it was non exsistant.The whole trip the kiddie pool was empty of water. The play set area was out in direct sunlight so the tubes and slides were to hot for the kids to play on. And once again with the pool deck closed after 6 pm there was nothing for the kids to do. While the ship itself is a nice ship I would only give this crew very little time before the turn it into a nasty place to be. They would walk by dirty dishes,etc.. if someone left their room service plates out in the hall they would sit there for days. We left a empty bottle on our bathroom sink and it stayed there for 3 days.never seen this before on any cruise line. We were up on the pool deck our day at grand cayman, when a older lady feel at the ping pong table and broke her wrist. she had an open compound fracture of her wrist and was bleeding profusely. As an EMT I assisted in securing her wrist and aiding her to the elevators to get her to the infirmary. We dialed the emergency number and the Doctor told us to bring her to them. I informed the doctor of the situation and finally was told that they were on their way. As the older lady went into shock, the doctor came in to the infirmary and again told us to "bring her to me". I asked her to get a wheelchair and she looks at me and asked" Are you a doctor?" finally after raising my voice they brought a wheel chair and rolled her back to take care of her. Then they told the ladys husband and me to get out of the room. I am still covered with blood from this lady and asked if they didn't mind if i washed up first. I also informed them that they were not going to throw the husband out of the room and to get someone there who spoke english. Their entire method of care was just unbelievable. When I returned to the pool deck no one had bothered to clean up the blood from around the ping pong table. there were kids running around it barefoot. I finally convinced a deck attendant to clean it up. What a nightmare. OKAY, I don't think that I have to tell you that i will never sail on this line ever again, even if they offered me a free cruise for my entire family I would turn them down. While I also under stand that cruising is what you make of it and believe me when i tell you that i always make it a good time, this cruise line made it very difficult for anyone to have a good time. The line to remove the gratuities was around 300 people long when i went to settle my account. So when you read these reviews please take them to heart. When I read about the rudeness and lack of caring I kinda ignored them and wrote them off as some people don't know how to have fun... boy was i wrong. If MSC is going to cruise in the Caribbean they will have to learn that they are here for their paying customers and not the other way around. As always I offer to discuss anything here with anyone at any time. Do yourself and your family a favor book with a different line. you'll thank me later.

Ports Key west: again arrived early and sailed too early. While I realize that the ports do not want the cruise ships in there late at night there just wasn't enough time to do all that could be done there.

Cozumel: always love cozumel great time there at playa mia beach resort. only complaint was the ship started off having two gangways opened and when they realized that too many were using the forward gangway where they were not taking pictures they closed it and funneled everyone into one gangway.this caused a huge back up getting off the ship. Read more