Fram Review

Horrible Customer Services following a Cancellation

Review for Norwegian Fjords Cruise on Fram
User Avatar
First Time Cruiser • Age 30s

Rating by category

Value for Money

Additional details

Sail Date: May 2016

We actually didn't sail on that date as we didn't sail at all and I wanted to share my experience of the customer service you should expect when your cruise gets cancelled by Hurtigruten.

My mother was informed of the cancellation when she was about to board the plane to Norway. Not only she spent the whole time crying and worrying, but no alternative was provided. The refund didn't come through until 6 days after the cancelled trip so my mum had to borrow money from me in order to get to Trondheim, the final destination of the cruise ship.

When I politely asked to cover expenses in order for us to get to Trondheim, I was refused citing "it is not our policy" though in terms and conditions there are vague statements of cancellation refunds as well as complaints procedures.

55 Helpful Votes
previous reviewnext review

Find a Fram Cruise

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.