To be fair - we sailed on the Veendam 14 years ago and had a perfect trip. That is why we wanted to go again. Sailing on Noordam May 29th, 2016 Alaska / Denali (not collectors voyage as stated above)- the following was submitted to HAL in email and on survey. The following is a listing of issues for a very disappointing cruise that was submitted to HAL on Friday June 10th and have not even received an acknowledgement that they received the survey or email as of the 20th!! Day 1 • Flights and transfers were good • No notification of where and when Mariner Welcome was taking place, and so missed it. • Noise level in room was unacceptable. Evidently, we were booked in rooms directly below the Blues Club (we were later informed that Corporate was aware and were not to book the rooms) Day 2 • Lido constantly running out of food at the different stations • Room Noise again horrible until close to midnight. We complained to front desk and were moved. • Our other party complained and were eventually moved. But there was one woman at the front office that basically blamed the room selection on our other party and her travel agent. When the lady was informed that Holland was the travel agent, she told her that she should have known that the room was noisy and should have reviewed the layout of the ship to determine that prior to booking. Horrendous customer service and guest treatment – that lady does not need to be working with people. They moved her (and credited her $150 later in the cruise). Furthermore, when booking the cruise, we were initially responding to an internet special that offered an outside cabin for the same price as an inside cabin. The Holland America agent that booked the cruise informed us that no outside rooms were available and that these larger rooms were being offered to us in replacement as an upgrade. Very disappointing to then find out that she was aware that not only were these not an upgrade, but that they would be unbearable for a family with young children to occupy during a vacation. Day 3 to Day 8 • No Incidents (food shortages/outages Lido) Day 8 • Bus was a Princess Bus – Not a HAL Bus. Rest Room was disgusting. Guide was good. • We were under the impression that all food was included in the land tour portion of our trip. Evidently our fellow cruisers received meal vouchers while we had to spend hundreds of dollars to eat. Why wasn’t this explained during booking, and why weren’t we offered the vouchers? Day 9 • Accommodations were little more than barracks, stuck up against a dirt wall. We believed we would be staying at the lodge. The first evening, the shuttles ran so sporadically, it took 45 minutes plus to get from our room to the front desk. This continued during our stay at the McKinley “Resort”. Climbing the hills to get to the main lodge was very difficult for a 65 and 68 year old, since we could rarely find a shuttle that had room in it. You would think that you would provide enough transportation based on the number of guests. • Parties were traveling as a group and were booked that way and they put us on different floors. Aggravating to say the least. Day 10 • On the McKinley Explorer, in our car, one restroom was closed and the other was disgusting. • We paid for airport transfers, and when we received our packets upon arrival at hotel Westmark, they were not included. We had to stand in line at the desk for 40+ minutes before even speaking to an agent about it. They did issue the transfers eventually, blaming it on flight changes (there was a time change of 10 minutes on one flight which Holland informed us of – shouldn’t the rest of Holland Staff know that) Wasted time and aggravation. • The Westmark was a joke. Air conditioner did not work. At 5 o’clock in the morning, raw sewage bubbled up into party one's Tub. When we called the front desk, they told us there was nothing they could do until we were out of the room. Could not take a shower – disgusting. Found out later from the hotel housekeeping staff that this was common in this room and happened most times it rained (room 201). Front desk staff tried to ease the mess by giving us 25% off ($17) of our breakfast. Day 11 • When we set up the transfer to the airport, we were told that the 1PM transfer would have us there by 1:15 – we asked several times, as our flight was at 2:52. We were assured we would be there by 1:15. We were not – the bus stopped along the way and we finally arrived at the airport at 1:50. This caused a significant amount of stress and aggravation trying to check our bags, get our boarding passes and get though security in time to catch the flight. Food and Service in Main Dining room on Noordam was excellent for the whole cruise. Gave the average rating due to not keeping stocked at the Lido. All in all – a very disappointing tour.

Alaskan Nightmare

Noordam Cruise Review by wggrainger

15 people found this helpful
Trip Details
  • Sail Date: May 2016
  • Destination: Alaska
To be fair - we sailed on the Veendam 14 years ago and had a perfect trip. That is why we wanted to go again.

Sailing on Noordam May 29th, 2016 Alaska / Denali (not collectors voyage as stated above)- the following was submitted to HAL in email and on survey.

The following is a listing of issues for a very disappointing cruise that was submitted to HAL on Friday June 10th and have not even received an acknowledgement that they received the survey or email as of the 20th!!

Day 1

• Flights and transfers were good

• No notification of where and when Mariner Welcome was taking place, and so missed it.

• Noise level in room was unacceptable. Evidently, we were booked in rooms directly below the Blues Club (we were later informed that Corporate was aware and were not to book the rooms)

Day 2

• Lido constantly running out of food at the different stations

• Room Noise again horrible until close to midnight. We complained to front desk and were moved.

• Our other party complained and were eventually moved. But there was one woman at the front office that basically blamed the room selection on our other party and her travel agent. When the lady was informed that Holland was the travel agent, she told her that she should have known that the room was noisy and should have reviewed the layout of the ship to determine that prior to booking. Horrendous customer service and guest treatment – that lady does not need to be working with people. They moved her (and credited her $150 later in the cruise). Furthermore, when booking the cruise, we were initially responding to an internet special that offered an outside cabin for the same price as an inside cabin. The Holland America agent that booked the cruise informed us that no outside rooms were available and that these larger rooms were being offered to us in replacement as an upgrade. Very disappointing to then find out that she was aware that not only were these not an upgrade, but that they would be unbearable for a family with young children to occupy during a vacation.

Day 3 to Day 8

• No Incidents (food shortages/outages Lido)

Day 8

• Bus was a Princess Bus – Not a HAL Bus. Rest Room was disgusting. Guide was good.

• We were under the impression that all food was included in the land tour portion of our trip. Evidently our fellow cruisers received meal vouchers while we had to spend hundreds of dollars to eat. Why wasn’t this explained during booking, and why weren’t we offered the vouchers?

Day 9

• Accommodations were little more than barracks, stuck up against a dirt wall. We believed we would be staying at the lodge. The first evening, the shuttles ran so sporadically, it took 45 minutes plus to get from our room to the front desk. This continued during our stay at the McKinley “Resort”. Climbing the hills to get to the main lodge was very difficult for a 65 and 68 year old, since we could rarely find a shuttle that had room in it. You would think that you would provide enough transportation based on the number of guests.

• Parties were traveling as a group and were booked that way and they put us on different floors. Aggravating to say the least.

Day 10

• On the McKinley Explorer, in our car, one restroom was closed and the other was disgusting.

• We paid for airport transfers, and when we received our packets upon arrival at hotel Westmark, they were not included. We had to stand in line at the desk for 40+ minutes before even speaking to an agent about it. They did issue the transfers eventually, blaming it on flight changes (there was a time change of 10 minutes on one flight which Holland informed us of – shouldn’t the rest of Holland Staff know that) Wasted time and aggravation.

• The Westmark was a joke. Air conditioner did not work. At 5 o’clock in the morning, raw sewage bubbled up into party one's Tub. When we called the front desk, they told us there was nothing they could do until we were out of the room. Could not take a shower – disgusting. Found out later from the hotel housekeeping staff that this was common in this room and happened most times it rained (room 201). Front desk staff tried to ease the mess by giving us 25% off ($17) of our breakfast.

Day 11

• When we set up the transfer to the airport, we were told that the 1PM transfer would have us there by 1:15 – we asked several times, as our flight was at 2:52. We were assured we would be there by 1:15. We were not – the bus stopped along the way and we finally arrived at the airport at 1:50. This caused a significant amount of stress and aggravation trying to check our bags, get our boarding passes and get though security in time to catch the flight.

Food and Service in Main Dining room on Noordam was excellent for the whole cruise. Gave the average rating due to not keeping stocked at the Lido.

All in all – a very disappointing tour.
wggrainger’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Free Price Drop Alerts
Get Holland America Noordam price drops
250,000+ people have entered their email

Port & Shore Excursion Reviews