To be fair - we sailed on the Veendam 14 years ago and had a perfect trip. That is why we wanted to go again.
Sailing on Noordam May 29th, 2016 Alaska / Denali (not collectors voyage as stated above)- the following was submitted to HAL in email and on survey.
The following is a listing of issues for a very disappointing cruise that was submitted to HAL on Friday June 10th and have not even received an acknowledgement that they received the survey or email as of the 20th!!
Love seeing all the glaciers
Went to the Zoo - very nice