Staff was great except one very rude tech guy in internet signup area. He grabbed my wife's tablet, made unrequested and un-needed changes including deleting some shortcuts having nothing to do with the cruise while saying "let me do my job". Loved the free shuttles in most ports when I didn't have a princess excursion. Loved the self service washers and dryers. Air bubble controls in every hot tub were disabled (Japanese don't like bubbles?) so could not have normal Jacuzzi type experience anywhere on ship. TV had no account information or ability to book excursions etc, and to watch a movie you had to first watch a commercial for their princess brand beer or some other self promo each time. Princess phone app ok but very limited functionality (did not show dinner or show reservations or excursions without you manually adding them and some events would just disappear randomly from app), sometimes app did not work at all. Very limited excursion desk hours making for as many as 60 people I counted in line once. Once they closed one of the two buffet lines just before it hit noon, resulting in very long food lines as well. Standing room only for many shows they held in atrium that should have been in one of the theaters or other venues. Poor event scheduling in general. In entire 17 night cruise only had one 'special dinner' with Beef Wellington, Lobster, and Escargot. A lot of dinners had to keep choosing the every night selection like pasta or other. Generally mediocre food (other more frequent Princess cruisers commenting that their food has been going down hill). Room was ok except toilet washlet that really doesn't fit (see cabin review). Also, always ask for receipts from the bars to check against your bill. So in summary, some good, some bad, some ugly. Selected this cruise because of all the Japan ports they stopped at, which is the only reason I gave this cruise an average rating and would recommend this cruise, and now the ports will likely be the only reason I ever cruise Princess again.