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Whilst the destination was what we had hoped for, the Queen Elizabeth is a hopeless shambles. We chose Cunard as we have cruised on QM2 previously and that was superb in almost every way. On the QE, waiting staff appeared demoralised, the Pursers desk was a "cant do" attitude to anything you ask. The Tour desk handed out poor quality maps and information sheets that bore no resemblance to each other. The ship looks tired with peeling paint on balcony furniture, and had problems in St Petersburg, although this was put down to the weather, it didn't explain the work at the stern of the ship at 23:30 when we should have set sail at 18:00. Some serious vibrations at the rear of the ship. The cabin was clean and satisfactory. Dining: Britannia Resturant: The Maitre de was arrogant, poorly prepared food, served in a rush because they were too few waiting staff. Lido Resturant was in contrast more relaxed, better food and better service. Entertainment: Only two shows came anywhere near acceptable. Cunard you really need to look at you choreography for your own dancers, it was somewhat weird and dark, one show was set as a Dance Agent interviewing dancers and giving jobs to those that appeared to please him????? Very weird concept to put in a show. Whilst the dancers were good, they were working against the odds with the weird choreography they were given. Again just very poor compared to QM2 Service: This ship has a "Cant Do" attitude. Whenever you ask someone something they pass you off saying you need to speak to "xxx". NEVER taking ownership. Particularly the Pursers Desk. Ports were fine with the exception that the ship skipped Skagen altogether, effectively we spent 5 days at sea after St Petersburg, WHICH WAS VERY BORING! Why do Cunard charge for shuttles to town? In Tallin they charged $6 to travel 1200 mtrs. Most people walked to the town, but it seems a con to charge the less abled to travel 1200 mtrs. Disembarkation was a complete and utter shambles, Because the ship was very late arriving at Southampton, many poeple chosed to Self Disembark. Cunard knew the numbers but took no action to control the queues, it was an unsupervised bun fight to get off the ship. I would never travel on QE again

Queen Elizabeth - Worst Cruise I have ever experienced

Queen Elizabeth Cruise Review by Peter CAP

14 people found this helpful
Trip Details
Whilst the destination was what we had hoped for, the Queen Elizabeth is a hopeless shambles. We chose Cunard as we have cruised on QM2 previously and that was superb in almost every way.

On the QE, waiting staff appeared demoralised, the Pursers desk was a "cant do" attitude to anything you ask. The Tour desk handed out poor quality maps and information sheets that bore no resemblance to each other.

The ship looks tired with peeling paint on balcony furniture, and had problems in St Petersburg, although this was put down to the weather, it didn't explain the work at the stern of the ship at 23:30 when we should have set sail at 18:00. Some serious vibrations at the rear of the ship.

The cabin was clean and satisfactory.

Dining: Britannia Resturant: The Maitre de was arrogant, poorly prepared food, served in a rush because they were too few waiting staff. Lido Resturant was in contrast more relaxed, better food and better service.

Entertainment: Only two shows came anywhere near acceptable. Cunard you really need to look at you choreography for your own dancers, it was somewhat weird and dark, one show was set as a Dance Agent interviewing dancers and giving jobs to those that appeared to please him????? Very weird concept to put in a show. Whilst the dancers were good, they were working against the odds with the weird choreography they were given. Again just very poor compared to QM2

Service: This ship has a "Cant Do" attitude. Whenever you ask someone something they pass you off saying you need to speak to "xxx". NEVER taking ownership. Particularly the Pursers Desk.

Ports were fine with the exception that the ship skipped Skagen altogether, effectively we spent 5 days at sea after St Petersburg, WHICH WAS VERY BORING!

Why do Cunard charge for shuttles to town? In Tallin they charged $6 to travel 1200 mtrs. Most people walked to the town, but it seems a con to charge the less abled to travel 1200 mtrs.

Disembarkation was a complete and utter shambles, Because the ship was very late arriving at Southampton, many poeple chosed to Self Disembark. Cunard knew the numbers but took no action to control the queues, it was an unsupervised bun fight to get off the ship.

I would never travel on QE again
Peter CAP’s Full Rating Summary
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