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We booked this cruise while on Serenity in Europe in August of 2014. My wife does not like to fly over water, so she thought a round trip from San Francisco to Hawaii was a perfect cruise for us. It afforded us plenty of time on board and just a short flight to SFO to embark. We have done seven Crystal cruises, the first five being absolutely wonderful on Insignia. On number six in Europe, August 2014, we noticed that many small things had disappeared and were so longer provided unless you asked. Most were not of any major consequence, but many small things add up. One major thing we did notice was that the wait staff seemed to be hurried most of the time. Waiters no longer had the time to chat. On that cruise the meals were all hot and the food was still excellent as usual on a luxury line like Crystal. This last cruise after a Chinese company purchased Crystal no longer had hot food. The wait staff was more harried than ever and the service suffered. Our head waiter was miffed when we pointed out to him that our food was not always hot. The maitre 'd wanted to know who our waiter was but we refused to tell him. We do not feel it is the fault of the wait staff, other than having too many tables to service. The guest speakers on Crystal were the high light of this cruise. We had two show business lecturers, a former U.S. senator, an international law professor, an Hawaiian historian, and a biologist. All were great speakers, knowledgeable, and entertaining. This is one area where Crystal excels. With the cost of a Crystal cruise being rather high, we have decided to leave Crystal for good. Our next cruise is with Silversea and we have heard many good things about them. We have also been on Oceania where the food is as good or better than Crystal and it was always hot. Oceania is also in our future plans. I guess because of the number of sea days on this cruise, it was very popular with senior citizens. Many, though, were very challenged in the mobility area. There were numerous walkers and electric scooters on board. This is what my wife and I have to look forward to, but we want to travel as long as our legs hold up. Our cabin was always clean and the stewardess was always prompt.

Hot Lectures, but Lukewarm Food

Crystal Serenity Cruise Review by Canal Street sailor

17 people found this helpful
Trip Details
  • Sail Date: May 2016
  • Destination: Hawaii
We booked this cruise while on Serenity in Europe in August of 2014. My wife does not like to fly over water, so she thought a round trip from San Francisco to Hawaii was a perfect cruise for us. It afforded us plenty of time on board and just a short flight to SFO to embark.

We have done seven Crystal cruises, the first five being absolutely wonderful on Insignia.

On number six in Europe, August 2014, we noticed that many small things had disappeared and were so longer provided unless you asked. Most were not of any major consequence, but many small things add up. One major thing we did notice was that the wait staff seemed to be hurried most of the time. Waiters no longer had the time to chat.

On that cruise the meals were all hot and the food was still excellent as usual on a luxury line like Crystal. This last cruise after a Chinese company purchased Crystal no longer had hot food. The wait staff was more harried than ever and the service suffered. Our head waiter was miffed when we pointed out to him that our food was not always hot. The maitre 'd wanted to know who our waiter was but we refused to tell him. We do not feel it is the fault of the wait staff, other than having too many tables to service.

The guest speakers on Crystal were the high light of this cruise. We had two show business lecturers, a former U.S. senator, an international law professor, an Hawaiian historian, and a biologist. All were great speakers, knowledgeable, and entertaining. This is one area where Crystal excels.

With the cost of a Crystal cruise being rather high, we have decided to leave Crystal for good. Our next cruise is with Silversea and we have heard many good things about them.

We have also been on Oceania where the food is as good or better than Crystal and it was always hot. Oceania is also in our future plans.

I guess because of the number of sea days on this cruise, it was very popular with senior citizens. Many, though, were very challenged in the mobility area. There were numerous walkers and electric scooters on board. This is what my wife and I have to look forward to, but we want to travel as long as our legs hold up.

Our cabin was always clean and the stewardess was always prompt.
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