This cruise did not deliver what was promised. The star attractions (i.e. North Star and iFly) were fully booked by the time we boarded. There was no transparent reservations system notified to us before boarding. To quote guest services: only 10% of the guests onboard will have their turn on these attractions. This was not mentioned in the advertisements. We were misrepresented by the advertisements. We had booked this cruise precisely for these attractions.

This cruise also misrepresented to us the amount of onboard credits we had when we called and then later enquired personally at the guest services counter. We were told on day 1 we each had $200 to spend. We budgeted our cruise accordingly only to find out on day 3 that they had deducted $100 from our onboard credit balance. When we enquired about this deduction, we were told we were overpaid onboard credits due to a system error and now we had to pay the $100 we had spent.

To top it off, the staff told us we should have known from our travel documents the correct amount i.e. we should have verified what was presented to us on their system and spotted their system error. This attitude is shocking. We are on holiday. We booked this cruise many months ago. I do not think it is wrong for us to rely on the system to tell us the correct onboard credits to us. And if the system made an error, I fail to understand why the guests have to pay up after having budgeted their cruise spend based on what was presented to them.