My husband and I have sailed many times with Windstar, Seabourn, Azamara, Cunard, Celebrity, and Holland America. This was the worst cruise we have ever experienced. From the moment of embarkation, seemingly simple requests were met with indignation by the staff (a request for a map of the ship, the ship's itinerary, a printout of a boarding pass, etc.). This was a bad sign for us as we had paid extra to sail concierge class which was to place us in a higher category of service.
Then, up in the buffet, by the numbers, there were supposed to be more service crew. No one was ever available to help take food to the table and there were no trays, find a table, help elderly passengers avoid falls, etc.
The management seemed to take a hard line *against* the passengers and *prevent* the crew from fulfilling simple requests made by the passengers.
Then, when norovirus broke out on the ship (it seems that it has been a problem on this ship for a long time), the crew were deployed to wipe down every surface of the ship at every moment. This meant that at mealtimes, the crew made the surfaces slippery where passengers needed to walk. More than one passenger was injured as a result of this. Because of the outbreak, we were prevented from docking in one of the ports. Fine. The laundry rooms were shut down and made unavailable for passenger use. Fine. The internet was not satisfactory. Fine. But then, after all of these things, the bursar would intervene to prevent a crew member from printing my boarding pass, I was astounded.
Other things: the cabin was not clean. Dust was visable and had to be pointed out to steward. Even when dust was pointed out in one place, it did not cause the steward from looking elsewhere in the cabin for dust. Although we were concierge class, our minibar was never filled. Food was mediocre and unremarkable. Service was spotty. No trays at the buffet and no help either.
All-in-all, this cruise was a HUGE disappointment. We will not sail again with Oceania again.