we booked a luxury holiday of a lifetime we thought, really excited everything in the brochure sounded perfect,but should have realized as soon as we checked in to manchester airport,we checked lots of different flight options but princess reassured us that they had chosen the best root to the ship in f/lauderdale, basically it was the cheapest flight to the ship !!! we had to wait in atlanta 3 hours for the connecting flight to miami, so tiring, willing to put it all behind us , we got up the next morning went down for breakfast and got stung with a bill for 45 dollars just for a buffet breakfast,which princess hadn't covered for,anyway finally got to the ship after the coach breaking down on the way, to be hoping to be greeted like a vip bearing in mind we have booked the penthouse suite, got to the room and basically it was no different to the normal suites, only slightly bigger,got introduced to our butler marlon who was really lovely and helpful, but any service we asked for we was charged, what perks have we paid for in the penthouse suite !!! had cloths pressed up , and was charged 19 dollars,we should have just booked a normal suite and requested room service, and saved ourselves 2thousand pounds,they was no way you could have balcony dinning, it wasn't wide enough for the table and chairs,and it was another extra charge, the shows was excellent, the ship was really nice decor, but just felt a number, not a special experience we thought it was going to be,!!the trips was organized good, but overall you felt robbed all the holiday,and would definitely not be in no rush to do it again!!and the final insult was the bill at the end of the week when an extra gratuity charge was applied of 140 dollars,for the staff we haven't seen on board,hadn't we paid enough for the penthouse suite, and had no perks back in return! we have been to lots of special places where the people made you feel welcome and special but princess cruises isnt on our list, got nice memories of the places we have visited, and the sights we have seen, we will book a direct flight next time, straight to the Caribbean and hope to have the luxury holiday we thought this was going to be !!!!.(excuse the spelling)