Family of 16, all older adults, booked on this ship because we wanted to go to Bermuda and NY City easy to sail from.Some of us were first timers and some have 34 or more cruise experiences. First time for all us on a Norwegian ship. Boarding was crowded and confusing. Two members of our party use wheel chair and motorized scooter which did help us get into shorter lines. Two ships were loading at same time so had to hunt for Breakaway lines.

Had lovely lunch in the Savore restaurant and walked around ship, watched ship leave port from one of lower decks as too crowded on sun deck. Staterooms were clean. We paid extra for a handicapped balcony room. Room was great, lots of storage, room for wheel chair except balcony. No room for wheel chair on it. Shorted on towels first night-- they ran out. Dinner in Manhatten Room. Service was good until time to order and get dessertt. Ordered bacon wrapped shrimp--bacon not cooked. Husband ordered swordfish--dry and very over cooked. Waited almost 45 minutes for dessert. Dinner took on average 2 hours. Service was inconsistent. Several night long wait for drinks and menus. Husband and I ate several meals in speciality restaurants--much better service and food quality. Dress code not enforced and some of our party handed a slip of paper about dressing up for dinner on our second afternoon. So some dressed up and some did not.

Ate several times in Garden Cafe--much better. Not a god ship for handicapped--Couldn't do much except for a few shows. Much too crowded, too many bars and drunk people. Pool was too small and again much too crowded. Interruppted during dinners by photographers, pictures 24.95 each. Drinks expensive, pay extra for surf and turf, some restaurants and some shows. It's a beautiful ship, hallways narrow for our wheel chair and difficult to get by cleaning trolleys or people walking towards us. For the money I could have gone to Disneyland with my 4 kids and spent less. Casino was full of smokers so didn't gamble as we have health issues. By end of cruise all of us had swollen legs. Turns out they add lots of salt to food which is bad for those of us with heart conditions. Staff and officers very friendly, Bermuda was fun, and easy going on and off ship. Happy we went to Bermuda but next time I'd fly or take a different cruise line.