Celebrity Eclipse Cruise Review by Anneke72
- Sail Date: May 2016
- Destination: British Isles & Western Europe
- Cabin Type: AquaClass
Each time we have sailed from Southampton and the process has always been super efficient and smooth.
The Eclipse is a stunning ship, offering plenty of different activities, amazing entertainment each night, and lovely speciality cuisine restaurants. Navigating around the ship is easy and everything seems to flow just right unlike some other ships we have been on in the past.
The cabin is practical, traveling aqua class each time we have always benefitted of a balcony however my advice would be to ensure you are not on the 11th floor under the underhang as you are not benefiting from any sun that way. Needless to say this was not an issue on the Iceland trip but still. The cabin is cleaned and presented very nicely although we have seen a reduction in special touches such as flowers and fruit over the years. The only critique I could give is that the storage space above the bed is not as easily accessible and I feel that the bench could offer a far better storage facility which was not incorporated in their design.
Benefitting from Aqua Class speciality cuisine Blu restaurant is always well worth the extra cost. Although very much depends on the way the restaurant is run as well as how the timing of the shows are set. This time round we found high volume of diners around 8pm and this was also the first time we had to sometimes wait up to 15 minutes prior to being seated. Not sure if it was because they sold more Aqua class than before as Suite passengers now have their own private dining.
As stated before the entertainment was fantastic again, sadly at the start of the cruise the timing was not so. With the first show being set at 7 and the late show sometimes as late as 10.45 we found the theatre to be overcrowded on the first show, resulting in the delays in the restaurants at 8 - 8.30.
Sadly service levels seem to be declining on the Eclipse, we have definitely noticed a reduction in staff member levels especially in the bars and waiter service in the theatre. I have my suspicions that this was directly related to the fact that our cruise seemed to have been sold with classic drink packages included. When in the past these weren't, service seemed to be more abundant and quicker as clearly it was making extra revenue where in this instance it wasn't. Furthermore, we found the general customer service experience lessened over the years. Not sure if staff training has been changed but it is clearly evident in staff not acknowledging or greeting staff as we got used to when we first starting using Celebrity. This is a general observation compared over several cruises and I do want to stress that there are plenty of amazing crew who each time make the holiday one to remember.
We were very happy with the ports and shore excursions on our trip to Iceland, as always some stops are simply too short because the destination is so amazing but I guess that is what cruising does, it offers you a glimpse and a taste of a place. If you like you will surely return, if not, you never have to go back. For us Iceland is one of those places we will return to by ourselves in the midst of winter to ensure we get to see the Northern lights as sadly there is no way of experiencing them on the cruise. This is not a criticism simply an observation. It is quite clear why cruise ships only can start visiting a country like Iceland in May as otherwise you would not be able to visit the country at all but having the sun only set at 11.30pm at night and having a bit of dusk for a few hours is of course not ideal to spot the lights!
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