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Have been on 3 prior cruises with Thomson around the Med, Adriatic and Aegean but this was the first on Dream. This cruise was to have taken in Istanbul, but that destination was cancelled by Thomsons by email 2 weeks before departure, which was half expected due to the fear of terrorism. The first day was spoiled by the lack of credible waiter service in the Tides lounge. We waited 20 minutes to be served our first drink at approx 4pm although there were at least 3 waiters and the room was only quarter full. Despite catching the eye of a waiter for a second drink 20 minutes later, we were still waiting one hour later and left the area in disgust. Our experience in Tides consequently varied throughout the week, sometimes being acceptable at other times poor. Other passengers were heard to echo similar problems. On all the other Thomson ships we sailed on the waiter service was very good. In general the majority of the waiting staff out with the Orion Restaurant went about their duties with a smile, but there were a small minority who could be seen by their faces that they were less than happy. The Lido restaurant was a disaster at mealtimes with massive queues out to the door most of the times. The problem appeared to be that the cold buffet and the hot food buffet were not separated instead they were joined to each other so that the person wishing to have hot food had to pass along the cold buffet before reaching the hot. Many passengers complained about this. After two attempts at using the Lido we used the Orion restaurant each day subsequently for breakfast and dinner. Sirens buffet was used for lunches. Entertainment in the lounges was good although many passengers would have preferred that the volume be reduced in order that conversations could continue. The lack of a quiet lounge with a view was also missed. That in the stern of Thomson Majesty was sorely missed. It seemed a waste of space to have so much lower open deck areas in the stern of the ship that were little used except for smokers. On the good side our cabin was spotless and kept so throughout the trip, the service in the Orion Restaurant on deck 4 was great. All the food provided through out the ship was also good. A sore point with me is always having to pay for a safety deposit box at £15 per week. Surely such a fitment is as essential as a closet for your clothes and it is time this practice of paying for equipment that is already part of the furniture ceases. Finally - it should be noted that the chaos at Corfu Airport continues. It is far too small to handle the passengers passing through, although the Thomson Reps were very good at helping people get through the ruckus. The overcrowding in the road outside, the departure desks, Security inside and finally the actual departure lounge has to be seen to be believed. The crazy process of weighing and labelling bags at individual departure desks then passengers having to take them off and manhandle them to the security scanner in the corner of the room is also chaotic as it involves passengers carrying bags through the lines of people queuing for the departure desk. The airport has only one runway but does not have a service road to enable planes to travel to each end of the runway to prepare for take off. Instead each plane when signalled has to join the runway direct from the Parkway on to the middle of the runway and then trundle to the end of the runway, turn around and take off when directed. Highly inefficient both for take offs and landings, yet there is ample room to make a service road.

A Mixed Bag

Marella Dream Cruise Review by Chasbroon

18 people found this helpful
Trip Details
  • Sail Date: May 2016
  • Destination: Greece
Have been on 3 prior cruises with Thomson around the Med, Adriatic and Aegean but this was the first on Dream. This cruise was to have taken in Istanbul, but that destination was cancelled by Thomsons by email 2 weeks before departure, which was half expected due to the fear of terrorism.

The first day was spoiled by the lack of credible waiter service in the Tides lounge. We waited 20 minutes to be served our first drink at approx 4pm although there were at least 3 waiters and the room was only quarter full. Despite catching the eye of a waiter for a second drink 20 minutes later, we were still waiting one hour later and left the area in disgust. Our experience in Tides consequently varied throughout the week, sometimes being acceptable at other times poor. Other passengers were heard to echo similar problems. On all the other Thomson ships we sailed on the waiter service was very good.

In general the majority of the waiting staff out with the Orion Restaurant went about their duties with a smile, but there were a small minority who could be seen by their faces that they were less than happy.

The Lido restaurant was a disaster at mealtimes with massive queues out to the door most of the times. The problem appeared to be that the cold buffet and the hot food buffet were not separated instead they were joined to each other so that the person wishing to have hot food had to pass along the cold buffet before reaching the hot. Many passengers complained about this. After two attempts at using the Lido we used the Orion restaurant each day subsequently for breakfast and dinner. Sirens buffet was used for lunches.

Entertainment in the lounges was good although many passengers would have preferred that the volume be reduced in order that conversations could continue.

The lack of a quiet lounge with a view was also missed. That in the stern of Thomson Majesty was sorely missed. It seemed a waste of space to have so much lower open deck areas in the stern of the ship that were little used except for smokers.

On the good side our cabin was spotless and kept so throughout the trip, the service in the Orion Restaurant on deck 4 was great. All the food provided through out the ship was also good.

A sore point with me is always having to pay for a safety deposit box at £15 per week. Surely such a fitment is as essential as a closet for your clothes and it is time this practice of paying for equipment that is already part of the furniture ceases.

Finally - it should be noted that the chaos at Corfu Airport continues. It is far too small to handle the passengers passing through, although the Thomson Reps were very good at helping people get through the ruckus. The overcrowding in the road outside, the departure desks, Security inside and finally the actual departure lounge has to be seen to be believed. The crazy process of weighing and labelling bags at individual departure desks then passengers having to take them off and manhandle them to the security scanner in the corner of the room is also chaotic as it involves passengers carrying bags through the lines of people queuing for the departure desk.

The airport has only one runway but does not have a service road to enable planes to travel to each end of the runway to prepare for take off. Instead each plane when signalled has to join the runway direct from the Parkway on to the middle of the runway and then trundle to the end of the runway, turn around and take off when directed. Highly inefficient both for take offs and landings, yet there is ample room to make a service road.
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