I had a wonderful experience on the Wind Spirit in 2014 going through the Panama Canal. When Windstar advertised a trip to the Italian and French Riviera, stopping for the Monte Carlo Grand Prix, I was all in. Expensive, but I expected it would be worth it.
It wasn't. We were on the Star Breeze, one of the three ships they purchased from another cruise company. The room was nice, but the ship is poorly managed, poorly maintained and just not a place you want to be. The officers don't care and make excuses for their failings. Food service is a disaster, tender service is worse. We paid a lot of money ($15,000 for a couple before shore excursions) for a luxury cruise that we did not get.
Food was mediocre, availability limited and service very disorganized (other than the lady in the "Yacht Club" where you could get sandwiches and snacks - she was phenomenal!).
This cabin was nice. View was good. Room was large. Needs maintenance, as does most of the ship. Sliding glass windows did not work right and were hard to use, phone had issues, wall socket plate was falling off, a/c was hard to control and noisy, late night washing of deck above left balcony and windows dirty. Were cheap about toiletries, likely to save money, which is ridiculous. Nice Occitane items, but only provided shower gel and shampoo. Had to supplement with our own conditioner, etc. Then on the second to the last night the additional toiletries (conditioner, lotion) show up. Gave the impression that simply did not want to provide these items and have them used up early in the trip and have to replace them. So ridiculous and petty.