We arrived on Saturday in San Juan for a Sunday sailing. Although we did not purchase Princess transfers or a pre-cruise package, the Princess representative at the Sheraton went out of her way to work with the airlines on our lost luggage. She was incredibly helpful.

Embarkation was beautifully done. We arrived at the terminal at 12:50, and were on the ship by 1:15. When we boarded the ship, it was immaculate, and ready to receive guests. Our stateroom was ready, and our trip began immediately. Our overall impressions of the ship were good. The layout is somewhat confusing, but not a big enough problem to ruin a vacation...

We had requested a complimentary upgrade, and received one. The fax was not sent until the day before sailing, so we were unaware until we arrived at the port. The only downside to this was that the room was on the very front of the ship. Because we stopped at ports on every morning of the cruise but one, the sound of the anchor and chains awaked us every morning very early. It was extremely loud, and vibrated the entire cabin. Also, it is time to upgrade the beds and linens. Our beds were very uncomfortable, and we were sore by the end of the week from the worn mattresses. Last but not least, our cabin was on the Emerald Deck 8, and there was a walking track outside of our window, and a set of stairs. That created some noise very early in the morning, and late at night. Read more