• Help Ukrainian Families in Need: World Central Kitchen Donation Match
  • Newsletter
  • Write a Review
  • Boards
  • Deals
  • Find a Cruise
  • Reviews
  • News
  • Cruise Tips

Le Soleal Review

-- / 5.0
Editor Rating
75 reviews
1 Award

Amateurish and Expensive

Review for Le Soleal to Asia
User Avatar
10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Mar 2016

This was the second cruise on Le Soleal. I would NOT have returned if the second was not already paid for.

My experiences.... The management and upper staff onboard were unable /unwilling to address issues such as NO internet for 4 days. NO news or current affairs TV for the whole journey. NO wine came aboard in Hong Kong so the included wine was very slim pickings indeed. Food was ok. But French speaking staff preferred the French speaking guests who received priority treatment. The manager claimed that any complaints " were the first time he had had a complaint" NO!! many English speaking guests complained in person about inadequacies and inefficiencies.

The first time on Le Soleal was around New Zealand, and was inadequate and not to the standard I expect from "luxury" whatever that may mean. I sent 2 emails at that time about my disappointments before I received a reply. The second trip Hong Kong to Japan was 6 weeks later and had different inadequacies. I sent 2 emails and a text before I received an telephone response from the management in Sydney. Summary for both trips ...amateurish and expensive.

Cabin Review

Cabin is small, interesting design, nowhere comfortable to sit.

32 Helpful Votes
previous reviewnext review

Find a Le Soleal Cruise from $3,400

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy and Cookies Statement and Terms of Use.