We were in a balcony cabin. There was a family with a young small child in the cabin next to us. The child made a lot of noise and kept us awake at night. We complained to customer service about it but nothing was done about it. They said there was not another balcony cabin they could move us to. This really spoiled our trip. Also, I recall one night I believe it was Thursday night we had a very bad experience in the dining room. We were sitting with other couples. It seemed the wait staff totally neglected us. A man from our table finally went and complained. We were at the early seating and at 8:00 we were still waiting for our meal. We have complained to Holland America about these things and got no response. They do not care. Also, disembarking was an awful experience. We had to stand up and move our luggage for what seemed like hours and it was so hot. The disembarking was very unorganized.We had cruised once before out of Port Canaveral. Disembarking that time was very well organized and went very quickly. This cruise was to celebrate our Anniversary. We will never go on a Holland America cruise again.

Anniversary Cruise Spoiled

Eurodam Cruise Review by shumardp@bellsouth.net

4 people found this helpful
Trip Details
  • Sail Date: November 2015
  • Destination: Caribbean
We were in a balcony cabin. There was a family with a young small child in the cabin next to us. The child made a lot of noise and kept us awake at night. We complained to customer service about it but nothing was done about it. They said there was not another balcony cabin they could move us to. This really spoiled our trip.

Also, I recall one night I believe it was Thursday night we had a very bad experience in the dining room. We were sitting with other couples. It seemed the wait staff totally neglected us. A man from our table finally went and complained. We were at the early seating and at 8:00 we were still waiting for our meal.

We have complained to Holland America about these things and got no response. They do not care.

Also, disembarking was an awful experience. We had to stand up and move our luggage for what seemed like hours and it was so hot. The disembarking was very unorganized.We had cruised once before out of Port Canaveral. Disembarking that time was very well organized and went very quickly.



This cruise was to celebrate our Anniversary.

We will never go on a Holland America cruise again.
shumardp@bellsouth.net’s Full Rating Summary
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