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We took this cruise to try to relax from a loss of a loved one. The Valor just came out of dry dock, and the ship was dirty, the pool on the Lido Deck was black water for two days and when the water looked clear, it had what appeared to be sand all over the bottom. The water slide was open one day. Guest relations was a joke, it took three days to get our stateroom corrected, on the third night in the main dining room, we were given a bottle of wine. Do they really think that makes up for the disgusting conditions? The Lido deck and upper decks were also covered in dirt. There was an area taped off because there were no decking boards. I/we have been on twenty cruises, 10 cruises (64 days) on Carnival, with this experience, from the condition of the ship, and the treatment from guest relations I would not recommend Carnival for a vacation. They got their money, didn't care if we had a clean ship. Very disappointed. Carnival does not stand by their fun guarantee.

Dirty Ship, and Guest Relations A Joke!!!

Carnival Valor Cruise Review by tcarp

2 people found this helpful
Trip Details
  • Sail Date: May 2016
  • Destination: Bahamas
  • Cabin Type: Balcony
We took this cruise to try to relax from a loss of a loved one.

The Valor just came out of dry dock, and the ship was dirty, the pool on the Lido Deck was black water for two days and when the water looked clear, it had what appeared to be sand all over the bottom.

The water slide was open one day.

Guest relations was a joke, it took three days to get our stateroom corrected, on the third night in the main dining room, we were given a bottle of wine. Do they really think that makes up for the disgusting conditions?

The Lido deck and upper decks were also covered in dirt. There was an area taped off because there were no decking boards.

I/we have been on twenty cruises, 10 cruises (64 days) on Carnival, with this experience, from the condition of the ship, and the treatment from guest relations I would not recommend Carnival for a vacation.

They got their money, didn't care if we had a clean ship. Very disappointed. Carnival does not stand by their fun guarantee.
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Cabin Review

Balcony
Cabin 8B 7419
The stateroom window and ledge had stuff smeared all over it. The cabin stewart claimed that it was glue, but the carpet hadn't been replaced. The balcony was very dirty, stuff all over the chairs, stainless steel was black. Took three days to correct it.
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