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Crystal Serenity Review

5.0 / 5.0
Editor Rating
0 reviews
43 Awards

Crystal Serenity - Never Again

Review for Crystal Serenity to Pacific Coastal
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10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: May 2016
Cabin: Deluxe Stateroom with Verandah

We selected this cruise to try out both the ship and Crystal. If this is representative of what to expect, my advice is to look elsewhere for an exceptional cruise experience. There were some positives and a lot of negatives. Here we go:

Embarkation: A nightmare from the start. It was delayed until 6:00 pm due to port congestion and the fact that the ship was coming out of a short drydock. Hospitality facilities were to be set up to accommodate passengers prior to boarding, but Crystal said these were only for passengers that were taking their airport transfers. Our TA was told point blank that independent passengers (we arrived the night before as is our custom) could drop bags and were on our own until boarding. Nice to know that we were not really considered passengers until we set foot on-board ship. When we arrived close to noon to drop our bags, we were informed of the hospitality arrangements across the street at the Fairmont. The Crystal rep said boarding might start as early as 4:00-4:30, so plan to come back by then. We were happy about the arrangements and possible speed up of boarding, but it would have been nice to know of the changes to the stated status of independent passengers. We got to the hotel and it seemed that there was a very large contingent of Crystal ground personnel. They had food, drinks, complimentary 3.5 hour city tours arranged, and were placing you in groups to walk over to the ship to board. Then it was hurry up and wait. We saw the Crystal personnel talking quietly among themselves, but almost no information was passed along to the passengers. Finally a Crystal spokesperson showed up (about 4:30 to 5:00) and said they expected boarding to commence about 6:00. They were still waiting for the ship occupying our pier to exit. The Serenity was anchored out in the harbor. Once the groups were called, then it was a parade across the street into Canada Place, through security and on-board to register. If you knew this was going to be a mess, why not set up registration at the Fairmont. We did that very thing some years ago for a Princess cruise and it made things smooth as silk. Little did we know that the miscommunication and confusion to start the cruise would dog it for the duration. By the way, the initial keycards did not work and it took two trips to the front desk to get a set that did function. Not a good start.

Cabin: Very nice and well designed. Plenty of storage, a very well laid-out bathroom, and nice balcony. The bed was a little soft for our taste, but that is a nitpick.

Cabin Review

Deluxe Stateroom with Verandah

Cabin B1

Port Reviews


Been there 4 times. Not much to do if you have visited before and seen the castle and gardens. Empress is undergoing renovations and the main lobby is closed.

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