Everyday we were on this ship the crew and services provided pushed us to know we would rather cruise on any other cruise line.
English: The language barrier was very problematic. Crew members yell on the phone when they don't understand you. Dining room staff act like they understand what you are ordering, only to not bring what you requested at all or bring something else. We had several issues we needed to figure out with the crew, but eventually we just gave up asking questions because we couldn't get anywhere in the conversation.
Food: My family lost weight on this cruise! The food was the worst I've ever tasted - my 13 year old said that school lunch is better. Costa Cruise Line had a real Italian dining experience. Celebrity's Century had amazing food also. If eating is one of the pleasures you are looking for on a cruise vacation DO NOT cruise on this ship. The pizzeria closes at 9:00 pm. Room service is your only option until breakfast and only has two horrible cold sandwiches, salad, soup, fruit, dessert of the day and coffee available (not even milk is available). You can only order breakfast room service items at breakfast time. The buffets had many choices, but they were not appetizing. Also, on one day the crew handled chicken, hamburgers and hotdogs without gloves while they were preparing the food on the grill. There is no omelet bar for breakfast. Eat in the dining room if you do go!