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We chose this cruise mainly because of the ports proximity to home, what a mistake, while mostly charming the staff (bar staff, chambermaids, waitresses etc seemed to have no direction. The organisation of the cruise was nothing short of shambolic. Arriving at Tilbury we parked with only a little aggravation. There seemed to be officials in high vis running all round the car park, however we late found out from fellow Parkers/cruisers, some had waited 3 hours to park. Anyway we embarked Magellan and were escorted to our cabin. I understand that the ship itself is a old lady that has recently been refurbished, it was ok...but not the luxury vessel it's claimed to be. On the first night we went for dinner at our designated time, only to find lots of potential diners standing outside. We were then told that a waiter from the restaurant had popped his head out of the door and said they would be serving us at 9.30' an hour after our actual time. We went, along with some fellow cruisers to reception where guest services advised that the delay in dining was due to the late embarkation of passengers owing to the delays outside the port terminal. We decided to eat in the bistro instead as subsequently advised by guest services, when we got to the Bistro it was closed. Back down to reception very unhappy, complained to the ships hotel manager who was not helpful. Eventually had dinner at 10.15. The next day we arrived in Ghent, there were arranged transfers from port to town. It seemed that all 1500 passengers were lined up by th ship, no ship staff anywhere in view. We waited about an hour for the transfer. Please bear in mind that we were not allowed off of the ship until after 11am, waited for the transfer (about 1 hour) journey into Ghent (about half an hour) and had to return by 5.30 at the latest, we didn't actually receive a 'lovely day in Ghent" as advertised. The problem was no one ever said sorry, there were many announcements about different things over the 3 days, but no announcement about delayed dinner or the wait for the shuttle. Customer Service clearly not important. Today, we had to vacate our cabins by 7am, leaving the keys inside. We finally disembarked at 12, like everyone on the ship we were reliant on the toilets in the bars etc. This was 5 hours of having to find toilets which were not ' out of order' or overflowing over the floor, disgusting. We were then called to disembark but a fellow passenger either collapsed or fell, consequently the gangplank was unusable. We then were led in a March round the ship to a further gangway which then had to be fitted with a bridge between ship and shore, this was so claustrophobic, but even then they were instructing other passengers to make their way to the exit, this could have ended badly, lots of the passengers were elderly. Would I cruse with CMV again? No never.

Don't bother.

Magellan Cruise Review by ellapup2201

19 people found this helpful
Trip Details
We chose this cruise mainly because of the ports proximity to home, what a mistake, while mostly charming the staff (bar staff, chambermaids, waitresses etc seemed to have no direction. The organisation of the cruise was nothing short of shambolic. Arriving at Tilbury we parked with only a little aggravation. There seemed to be officials in high vis running all round the car park, however we late found out from fellow Parkers/cruisers, some had waited 3 hours to park.

Anyway we embarked Magellan and were escorted to our cabin. I understand that the ship itself is a old lady that has recently been refurbished, it was ok...but not the luxury vessel it's claimed to be. On the first night we went for dinner at our designated time, only to find lots of potential diners standing outside. We were then told that a waiter from the restaurant had popped his head out of the door and said they would be serving us at 9.30' an hour after our actual time. We went, along with some fellow cruisers to reception where guest services advised that the delay in dining was due to the late embarkation of passengers owing to the delays outside the port terminal. We decided to eat in the bistro instead as subsequently advised by guest services, when we got to the Bistro it was closed. Back down to reception very unhappy, complained to the ships hotel manager who was not helpful. Eventually had dinner at 10.15.

The next day we arrived in Ghent, there were arranged transfers from port to town. It seemed that all 1500 passengers were lined up by th ship, no ship staff anywhere in view. We waited about an hour for the transfer. Please bear in mind that we were not allowed off of the ship until after 11am, waited for the transfer (about 1 hour) journey into Ghent (about half an hour) and had to return by 5.30 at the latest, we didn't actually receive a 'lovely day in Ghent" as advertised. The problem was no one ever said sorry, there were many announcements about different things over the 3 days, but no announcement about delayed dinner or the wait for the shuttle. Customer Service clearly not important.

Today, we had to vacate our cabins by 7am, leaving the keys inside. We finally disembarked at 12, like everyone on the ship we were reliant on the toilets in the bars etc. This was 5 hours of having to find toilets which were not ' out of order' or overflowing over the floor, disgusting. We were then called to disembark but a fellow passenger either collapsed or fell, consequently the gangplank was unusable. We then were led in a March round the ship to a further gangway which then had to be fitted with a bridge between ship and shore, this was so claustrophobic, but even then they were instructing other passengers to make their way to the exit, this could have ended badly, lots of the passengers were elderly. Would I cruse with CMV again? No never.
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