Let me start by saying that I am a great Royal Caribbean fan but the recent trip on the Harmony of the Seas was a complete shambles. Let's start with the good stuff. The shows were spectacular and top drawer. The balcony cabin we had was a great layout, spacious and loads of storage. The staff in the Windjammer were also great, and attentive and the food was great also with loads of choice. That said, there was not a lot to applaud. This cruise was billed as the maiden voyage when in fact it was not. Some people had even changed their trip dates because it was made out to be the maiden voyage.
The boarding process was fantastic. Straight through to the ship with no delays but from there on we were exactly what they kept telling us we were, Guinea pigs.
I have read the responses from Royal Caribbean about how they have played down the issues, that they were all sorted and that things were not as they seemed and that the ship was pretty much ready. They said this despite the overwhelming evidence in terms of videos, pictures, reports, and confirmation from Royal Carribean that things were fine. This is alarming and condescending, especially when I and thousands of other passengers laid siege to the customer services desks for days complaining about just about most things on board.
Cabin was nice size, well laid out and spacious. Good seating on balcony. Plenty of storage. No tea and coffee making facilities which was a nightmare because there was only one place on board you could get a hot drink after 21:30.