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Wanted to explore and investigate this new ship. Cruisers with over 30 cruises . Mainly cruise Celebrity. We were prepared to be underwhelmed and we were preoared for there to be some snag type problems on board. In fact we were disappointed and upset at the degree of the unfinished state and the generally poor service on board. We sailed in the owners suite which was very nice but on deck 14 and from 6am in the morning until gone 1am at night we were treated to the sound of loud grinding which only stopped after angry requests to guest relations. Luggage to room was delivered after 8 pm after an 11am boarding and was only located after many complaints. Suites lounge messy , unkempt and definitely not maintained. Coastal kitchen fully booked by others before we boarded. Service generally poor and food mediocre. Many facilities onboard cordoned and closed. Other facilities not fully functional. Muster assembly a joke. Instructors did not even know how to put on a life jacket. After that impressive demonstration of ineptitude nothing by way of instruction. Bars ok but under stocked. Smoking and smell from same out of control . Children's facilities almost all closed. Ice show and Grease the Musical were good. Aqua show cancelled. Generally VERY DISAPPOINTED. This cruise was NOT sold as substandard but definitely was. Who wants a discount against another Royal Carobbean cruise???? An empty gesture. RCCL failed to deliver anything like an enjoyable holiday experience and in arrogance offer faint apology. We recommend you go elsewhere.

Harmony so disappointing!!

Harmony of the Seas Cruise Review by Limefitt

26 people found this helpful
Trip Details
Wanted to explore and investigate this new ship. Cruisers with over 30 cruises . Mainly cruise Celebrity.

We were prepared to be underwhelmed and we were preoared for there to be some snag type problems on board. In fact we were disappointed and upset at the degree of the unfinished state and the generally poor service on board. We sailed in the owners suite which was very nice but on deck 14 and from 6am in the morning until gone 1am at night we were treated to the sound of loud grinding which only stopped after angry requests to guest relations. Luggage to room was delivered after 8 pm after an 11am boarding and was only located after many complaints.

Suites lounge messy , unkempt and definitely not maintained. Coastal kitchen fully booked by others before we boarded. Service generally poor and food mediocre.

Many facilities onboard cordoned and closed. Other facilities not fully functional.

Muster assembly a joke. Instructors did not even know how to put on a life jacket. After that impressive demonstration of ineptitude nothing by way of instruction.

Bars ok but under stocked.

Smoking and smell from same out of control .

Children's facilities almost all closed.

Ice show and Grease the Musical were good. Aqua show cancelled.

Generally VERY DISAPPOINTED. This cruise was NOT sold as substandard but definitely was. Who wants a discount against another Royal Carobbean cruise???? An empty gesture. RCCL failed to deliver anything like an enjoyable holiday experience and in arrogance offer faint apology. We recommend you go elsewhere.
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Cabin Review

Owner's Suite - 1 Bedroom
Cabin OS 14644
Lovely spacious cabin. Lots of overhead noise from workmen from early morning to 1 am. Think it will be noisy during day even when workmen leave due to location under children's area.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins