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We booked this cruise as part of a package including a pre-cruise stay in Cape Town , which we very much enjoyed, followed by a 4 night safari at Shamwari, which was amazing, and would recommend to anyone visiting this area. We have cruised extensively, (25 +) mainly with 5 star lines such as Celebrity, Holland Amaerica and Royal Carribbean, and have also "treated" ourselves a few times by travelling with Crystal and to a lesser extent Azamara. Stupidly, I booked this holiday without reading the reviews on this website, and once I did, convinced myself that the negative reviews were written by "picky people", who would never be satisfied whatever service they received. Sadly, we found the negative reviews to be an accurate reflection of our experience. The ship is very tired, with refit overdue. We could have forgiven this if the rest of the experience was up to our expectations, however we found it lacking in almost every area. Service was OK, but nothing special. The ship was only at 2/3 capacity, which would indicate that as crew numbers actually exceeded passengers, we would experience exceptional service, sadly it was nothing better (if in fact not perhaps not as good) as that on a larger ship. Entertainment was limited to the same 6 singers more or less EVERY night, which after day 2 became very tedious. There was one exception, when the Cruise Director (in the cruise business for over 40 years) did his own show. Food, whilst a variety of dining venues is offered, we found the quality to be pretty mediocre, again falling short of all the other cruise lines we have travelled with. The theme throughout the ship is Italian (proably my favoutprite), but we struggled to find something to tempt us most nights, and when the food arrived it was bland, with sauces very "floury". On most cruise lines, you can order a steak each night as an alternative. On Silver Sea, it is a Burger! Whilst my husband tried one, and found it pleasant, and better than the regular menu, we didn't consider this to be 6 star cuisine. We placed a complaint with Silver Sea on our return. The response we received was that we should have tried one of their newer ships! Needless to say we will not be bothering. For a true 6 star experience, we would highly recommend Crystal, where the ship, service and food are exceptional.

Very Disappointed; Worst Cruise Ever

Silver Cloud Cruise Review by AnneJohn

15 people found this helpful
Trip Details
  • Sail Date: February 2016
  • Destination: Africa
We booked this cruise as part of a package including a pre-cruise stay in Cape Town , which we very much enjoyed, followed by a 4 night safari at Shamwari, which was amazing, and would recommend to anyone visiting this area.

We have cruised extensively, (25 +) mainly with 5 star lines such as Celebrity, Holland Amaerica and Royal Carribbean, and have also "treated" ourselves a few times by travelling with Crystal and to a lesser extent Azamara.

Stupidly, I booked this holiday without reading the reviews on this website, and once I did, convinced myself that the negative reviews were written by "picky people", who would never be satisfied whatever service they received.

Sadly, we found the negative reviews to be an accurate reflection of our experience. The ship is very tired, with refit overdue. We could have forgiven this if the rest of the experience was up to our expectations, however we found it lacking in almost every area.

Service was OK, but nothing special. The ship was only at 2/3 capacity, which would indicate that as crew numbers actually exceeded passengers, we would experience exceptional service, sadly it was nothing better (if in fact not perhaps not as good) as that on a larger ship.

Entertainment was limited to the same 6 singers more or less EVERY night, which after day 2 became very tedious. There was one exception, when the Cruise Director (in the cruise business for over 40 years) did his own show.

Food, whilst a variety of dining venues is offered, we found the quality to be pretty mediocre, again falling short of all the other cruise lines we have travelled with. The theme throughout the ship is Italian (proably my favoutprite), but we struggled to find something to tempt us most nights, and when the food arrived it was bland, with sauces very "floury". On most cruise lines, you can order a steak each night as an alternative. On Silver Sea, it is a Burger! Whilst my husband tried one, and found it pleasant, and better than the regular menu, we didn't consider this to be 6 star cuisine.

We placed a complaint with Silver Sea on our return. The response we received was that we should have tried one of their newer ships! Needless to say we will not be bothering.

For a true 6 star experience, we would highly recommend Crystal, where the ship, service and food are exceptional.
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