Restaurant operation seemed unprepared for guests. At various times ran out of coffee, coffee cups, and breakfast syrup. Had two buffet sides with different dishes. One side would close without warning during buffet operational hours. Bring a book as there are very few day activities. Crew can't give any information or dispense incorrect information.
On a five night cruise we experienced "songs and dances" from their native land (crew provided entertainment) and "Dancing with the Stars at Sea" (passengers provided the entertainment). One night there was no entertainment. Cruise line therefore paid for entertainment 2/5 nights. Ship is old and needs a facelift. I shared all of this in the post cruise review and never got a reply. It was my first and last cruise on Holland America.
At the final departure port in Fairbanks it turned out that Holland American owned the hotel and restaurant provided in the package. The land experience was like the sea experience. Dinner in the restaurant took three hours. They were out of half the entrees on the menu. We all ordered dessert and one guy in our party gave up after an hour and went back to his room. Holland America also seems to cut corners on lighting. The dim lighting did help cover up the shabby condition of the ship!
Smallest cabin I have ever sailed in. We had to move as a loose lifeboat kept banging against the hull of the all night.