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Once on the ship we had a fabulous time but embarkation and disembarkarion were sub standard. They are undertaking building work in Venice which means 440 yards/400 meter walk with luggage - but Celebrity, instead of having porters carry your luggage, have smartly dressed young representatives tell you where to go so you carry your luggage. At the coach you load your luggage on to the coaxh but then find at the Cruise Terminal you have to lug your luggage from the coach into the terminal building and put it on a conveyor belt - representatives point where to go but don't lift a finger to help. You have to make a fuss to get a trolley. Disembarkation was chaotic. Everyone milling around in the rain waiting 15/20 minutes for a coach with not enough luggage space for passengers. Then waiting 20 minutesfor the next. No-one helped the more elderly or disabled. Again dumped 440 yards/400 metersto stqgger to the terminal building. I managed to get one case into the luggage compartmentbut had to carry a 23 Kg case into the body of the coach. My wife had waited in the rain for the coach qnd had got us a trolley but Celebrity staff still just stood around smiling and pointing but not actually doing anything. We will never travel with Celebrity from Venice. We have passed through Venice with Princess which was fine.

Embarkation/Disembarkation Terrible; Great Cruise

Celebrity Constellation Cruise Review by Alanjwella

Trip Details
Once on the ship we had a fabulous time but embarkation and disembarkarion were sub standard. They are undertaking building work in Venice which means 440 yards/400 meter walk with luggage - but Celebrity, instead of having porters carry your luggage, have smartly dressed young representatives tell you where to go so you carry your luggage. At the coach you load your luggage on to the coaxh but then find at the Cruise Terminal you have to lug your luggage from the coach into the terminal building and put it on a conveyor belt - representatives point where to go but don't lift a finger to help. You have to make a fuss to get a trolley.

Disembarkation was chaotic. Everyone milling around in the rain waiting 15/20 minutes for a coach with not enough luggage space for passengers. Then waiting 20 minutesfor the next. No-one helped the more elderly or disabled. Again dumped 440 yards/400 metersto stqgger to the terminal building. I managed to get one case into the luggage compartmentbut had to carry a 23 Kg case into the body of the coach. My wife had waited in the rain for the coach qnd had got us a trolley but Celebrity staff still just stood around smiling and pointing but not actually doing anything. We will never travel with Celebrity from Venice. We have passed through Venice with Princess which was fine.
Alanjwella’s Full Rating Summary
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Cabin Review

Aqua Class Balcony
Cabin A2 9046
Great cabin, good steward, fabulous restaurant Blu!
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins