My Costa Cruise experience
My husband and I are celebrating out 10th wedding anniversary. We chose a Costa cruise through the Mediterranean to celebrate. From the onset of this cruise it has been disappointment after disappointment. The service, the food, the petty costs (service fee abound) and the never ending sales pitches to sell more and more all contribute to that disappointment. Not once did anyone ask or hint at our celebration. Even though I filled out the online check in questionnaire and gave that information.
We boarded in Barcelona. The airline, Air France lost our luggage. Not Costa's fault but their handling after gave us an indication of the lack of service to be expected. The airline got our baggage to the ship before sailing, however, Costa personnel did not get the word or coordinate the quick processing of our luggage to us. At about 2030 hours, We received a note advising us to notify reception about our luggage. Of coarse we made our way to reception amazed it had really arrived. We were told the luggage had arrived to the port but the ship already left so we will get it the next day in Valencia. Couldn't that be written on the note? Why make us come all the way to the desk, wait in the never ending line and then be told sorry it's at the dock but not on the ship.
Cabin smelled of smoke otherwise clean and comfortable.