This trip was part of my gift to my wife for her upcoming 40th birthday. Overall, our recent sailing experience was an incredible disappointment and there was an absolute lack of service recovery. There was a significant gap in the level of service promised, and paid for, compared to that received. The only consistent thing about the service received was its inconsistency. In fact, out of 3 sailings with Celebrity, only one exhibited the qualities, characteristics, and claims made by Celebrity's marketing (and this sailing was not it). No modern luxury lived onboard Celebrity Solstice.

While there were pockets of decent service, aside from the 2 exceptional examples noted, overall, the level was lackluster and unimpressive. Looking back, I fail to see why I paid for Concierge Class when we did not receive the stated benefits and amenities associated with that type of booking. We have sailed other lines with better service and that were less expensive.

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