Embarkation went smoothly but disembarkation was a disaster. They had the luggage lined right where passengers were supposed to through to get to customs and immigration. There was complete chaos; passengers with their luggage could not go through as passengers looking for their luggage were all over the place. There were no lines, no one directing traffic.
The ship was nice and clean. Cabin was the same except for the fact that we did not have hot water 4 out of 7 days. They kept sending someone to fix the problem and it would be fixed for a few minutes then back to no hot water. The guest service desk sent a $3-bottle of wine with their apologies which would cost us more in corkage fee if we took it to dinner with us. Housekeeping offered to give us a certificate to Chops where upon a couple of hours later they called to inform us that Chops was fully booked thus we could not use then.
Service was good and bad overall. No complains about our cabin steward, no complains about the waiters at the main dining. The activities director needs to be taught how to deal with customers; we overheard him argue with a passenger about a TX regulation. Rules and regulations are there to be enforced but he needs to be able to explain this to the passengers in a more cordial way. "Customers are always right" when it comes to customer service.
Adequate except for no hot water.
Port is easy access and plenty of parking.
Port has very little to offer so not unless you book an excursion there is not much to do on port.
Tender service takes a long time for nothing. Once you get to the port there is very little to do there. One has to book an excursion to appreciate the island.
Shopping around the port has grown. If one does not want to go downtown there is enough to do at the port. Taxi fares have doubled in just a few months time. It is now $8- for a taxi ride to town.