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We had cruised with Regent previously. Unfortunately they disappointed us with this cruise. Not the destination, but the service, the lack of staff understanding of the clients needs. Their general demeanour at the destination services and reception desk. We were left with no tours in Myanmar and the general discontent amongst other passengers was overwhelming. There were numerous complaints from us and other passengers, and at no stage were they addressed. On our return we sent an email to Regent, but unfortunately they have chosen to ignore our issues. We paid $300+ for a lunch at one of our ports, but the hotel had no knowledge of our booking, which Regent had made, but obviously not confirmed. We subsequently found out the lunch should have cost $25 if we had walked in off the street. The General Manager was very dismissive of our complaints. On our previous cruise with regent, when we returned to the ship we were greeted with moist towels, and if it had been a difficult return they would have live music to greet us back. Not a very important issue, but just another missing issue amongst many others.

Never travelling with Regent again.

Seven Seas Voyager Cruise Review by Kerry Munt

27 people found this helpful
Trip Details
  • Sail Date: April 2016
  • Destination: Asia
  • Cabin Type: Penthouse Suite
We had cruised with Regent previously. Unfortunately they disappointed us with this cruise. Not the destination, but the service, the lack of staff understanding of the clients needs. Their general demeanour at the destination services and reception desk. We were left with no tours in Myanmar and the general discontent amongst other passengers was overwhelming. There were numerous complaints from us and other passengers, and at no stage were they addressed. On our return we sent an email to Regent, but unfortunately they have chosen to ignore our issues. We paid $300+ for a lunch at one of our ports, but the hotel had no knowledge of our booking, which Regent had made, but obviously not confirmed. We subsequently found out the lunch should have cost $25 if we had walked in off the street. The General Manager was very dismissive of our complaints. On our previous cruise with regent, when we returned to the ship we were greeted with moist towels, and if it had been a difficult return they would have live music to greet us back.

Not a very important issue, but just another missing issue amongst many others.
Kerry Munt’s Full Rating Summary
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