We embarked on the 7th February 2016 at Lima and to begin with it was the old Regatta that we have been used to, superb service, food, wines entertainment home from home. On day three, very unexpectedly and not the fault of the cruise line, a gastrointestinal infection had been brought onto the ship, we believe from a tourist who had visited Machu Picchu. From then on the service, food and general ambience of the ship went downhill. It was like being on a hospital ship, endless sanitation cleaning to the extent that it was a relief to get ashore. In hindsight the cruise should have been terminated to save the reputation of the line, but the Captain carried on hoping it would get better, it did not and when we left the ship in Rio after 33 days, it was still contaminated. We were advised by the director that as the crew were contaminated they had to be confined to their cabin for 72 hours and eventually they had to remove additional crew, to look after them, which reduced even further the crew to passenger ratio. It was normal for it to take 30 minutes to get a drink in the bar and never any nuts or canopies without asking. We have to say that the remaining crew worked their socks off to keep up standards but it just did not work, they seemed terrified about who could or could not handle food, it was all served to you even at the buffet. Not even salt and pepper was left on the table and bread was served and not left on the table. Afternoon Tea was ruined when it was firstly self service in the Horizon Lounge and then in the Terrace Café, before returning to the Horizon Lounge. Even the sweet trolley disappeared when everything was served anyway. It appeared as though Oceania had not trained for this eventuality and were making it up as they went along. We did not meet one single person who did not complain about it to the extent that they trashed Oceania never to return. I could go on regarding additional problems but little point. As a dear friend once said to me, “You never get a second chance to make a first good impression” We would dearly love to return to Oceania but currently very reluctant, I do hope they can see we are trying to be constructive, this trip cost circa £30k with flights and spending money not an inconsiderable sum, better was expected. If Norwegian Cruise Lines carry on like this they will not have their core of loyal cruisers following the Oceania brand. Interestingly we filled in the comments form both during and at the end of the cruise and have not heard a single word from Oceania, which has only added to our disappointment.

Hospital Ship

Regatta Cruise Review by simpkin

4 people found this helpful
Trip Details
We embarked on the 7th February 2016 at Lima and to begin with it was the old Regatta that we have been used to, superb service, food, wines entertainment home from home.

On day three, very unexpectedly and not the fault of the cruise line, a gastrointestinal infection had been brought onto the ship, we believe from a tourist who had visited Machu Picchu. From then on the service, food and general ambience of the ship went downhill. It was like being on a hospital ship, endless sanitation cleaning to the extent that it was a relief to get ashore.

In hindsight the cruise should have been terminated to save the reputation of the line, but the Captain carried on hoping it would get better, it did not and when we left the ship in Rio after 33 days, it was still contaminated.

We were advised by the director that as the crew were contaminated they had to be confined to their cabin for 72 hours and eventually they had to remove additional crew, to look after them, which reduced even further the crew to passenger ratio. It was normal for it to take 30 minutes to get a drink in the bar and never any nuts or canopies without asking.

We have to say that the remaining crew worked their socks off to keep up standards but it just did not work, they seemed terrified about who could or could not handle food, it was all served to you even at the buffet. Not even salt and pepper was left on the table and bread was served and not left on the table. Afternoon Tea was ruined when it was firstly self service in the Horizon Lounge and then in the Terrace Café, before returning to the Horizon Lounge. Even the sweet trolley disappeared when everything was served anyway. It appeared as though Oceania had not trained for this eventuality and were making it up as they went along.

We did not meet one single person who did not complain about it to the extent that they trashed Oceania never to return. I could go on regarding additional problems but little point.

As a dear friend once said to me, “You never get a second chance to make a first good impression”

We would dearly love to return to Oceania but currently very reluctant, I do hope they can see we are trying to be constructive, this trip cost circa £30k with flights and spending money not an inconsiderable sum, better was expected. If Norwegian Cruise Lines carry on like this they will not have their core of loyal cruisers following the Oceania brand.

Interestingly we filled in the comments form both during and at the end of the cruise and have not heard a single word from Oceania, which has only added to our disappointment.
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