We chose American Cruise Lines because we wanted to be on a small ship, we loved the itinerary, our friends who'd been on before said everyone seems like family, and the reviews were great.
We were looking for a great experience – what we got wasn't quite enough to be even good. I was surprised that this was a fairly new ship, when we got to the dock it looked like some old ship. The dining room and lounge felt very dated, worn upholstery/carpets throughout, smallish staterooms also bland - it all felt very utilitarian. We also had a problem with our reservation as we were on for 14 days and had to change rooms midtrip because someone in booking couldn't be bothered to try to keep us in the same room.
We paid a lot of money for great and we got average, worn rooms, boring décor, below average entertainment, often things felt like they were done on the cheap and disengaged staff – just disappointing. We cruise a lot on the higher end cruise lines and this one was very expensive for what you recieved. Everything was just mediocre.
Smallish cabin that you would expect to find on a narrow riverboat. We tourist travelled on a freighter once and the plain bland rooms were very remniscent of that trip. For such a new ship many things in the room were broken or worn. The upholstery in many rooms was dirty looking or falling apart. We had two rooms on the trip and visited some friends rooms also - all felt shoddy and old. Our friends couldn't open their window as the button was missing. Comfortable beds. Quite clean.