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FIRST AND LAST CRUISE I have just returned from my very first cruise and based on this my very last cruise The cruise ship was the Thomson Dream (more like nightmare ) You know it's going to be a poor experience once you land at your destination airport to be greeted by your tour operators rep who informs you they have not organised enough coaches to transfer you to your ship?? So including transfer times we finally arrive at the ship 2 hours late and are taken direct to our cabin, no welcome pack no map of the ship just a not saying our luggage would be delivered to our cabin within 2 to 3 hours, so all we have is the clothes we travelled in and not a clue where we were or what to do next. The first night we found the entertainments lounge/deck the medusa lounge seemed the most popular it had a small bar situated in the left hand side of the room with 2 bar tenders and a group of waiters milling around one corner, there was a single file queue of 20/30 customers waiting to be served, the waiters were also trying to be served at the same time, now it must be said that these waiters must have undergone highly specialised training as never before have I seen a group of people look at a room full of customers waving hands for service and see no one Be warned the average service time for a drink weather you queue or pray for a waiter to see you is 35 minutes. THE FOOD If you like 3 star food in a 1 star canteen the buffet restaurants are the place to be but make sure you get a wine at the bar first ( don't forget the 35 minute wait ) as there is no facilities in these canteens, we made this mistake the first time and asked a waitress for a glass of wine and the look of horror on her face was a picture, needless to say we did not get any wine. If you like 4 star food in a 4 star water service restaurant then Orion's on deck 4 is the place to be but be patient as this is obviously going to be busy. THE EXCURSIONS Be warned not worth paying out good money for First port of call Sardinia we chose discover Sardinia £36 per person a 2 hour drive on a coach on a winding road and a tour guide telling you about the history of the island but with nothing to see not pointing anything out after a 2 hour drive we stop at what looks like a large semi detached house this turns out to be a SMALL and I do mean SMALL museum where the guide then repeats what he has already told you as we spend 30 minutes wandering around the museum, from there its back on the coach and a 10 minute drive up the road to what can only be described as a portacabin, this is our 15 minute drinks stop, one man serving making each coffee fresh from scratch, this portacabin is big enough to take 2 customers at the counter and five queuing out of the door seating available outside for 30, but with 3 coaches all pulling up at the same time (enough said) Second port of call Naples we chose Pompeii £42 per person again a one and a half hour journey to Pompeii the guide gave us a lecture on the local area on arrival to Pompeii we were dropped off at the entrance then the coach went off to park, we were issued with head phones so that the guide could talk to us these were as much use as a chocolate fire guard as you had to be standing right next to her for them to work, we were virtually ran around the main high street of Pompeii and given no free time to explore or take in the museum, we were given a quick toilet break before returning to the coach and although we told the guide that there were still 2 people waiting to return from the toilets she just walked off and abandoned us, fortunately some of the other passengers strung their selves out to keep us in sight as the coach was a five minute walk with several twist and turns. Third port of call Sicily We chose mount Etna £35 per person a one and a half hour drive on a coach on a winding road and a tour guide telling you about the history of the island but with nothing to see not pointing anything out after a one and a half hour drive we stop at coffee shop at what we assume is Etna where the guide just abandons us just saying meet back here in 50 minutes no guide no clue where to go took a photo of a hole in the ground and had a coffee OVER ALL EXPERIENCE If I had to rate this ship and over all experience it would have to be a 2 star+ The entertainment team and Orion's restaurant is definitely worthy of a 4 star, as was the cabin steward The buffet restaurants a 1 star+ The bar and waiting staff are a 0 star, on land I would honestly have walked out and found another place to take my custom

First and last cruise

Marella Dream Cruise Review by brummie england

32 people found this helpful
Trip Details
  • Sail Date: April 2016
  • Destination: Europe
FIRST AND LAST CRUISE

I have just returned from my very first cruise and based on this my very last cruise

The cruise ship was the Thomson Dream (more like nightmare )

You know it's going to be a poor experience once you land at your destination airport to be greeted by your tour operators rep who informs you they have not organised enough coaches to transfer you to your ship??

So including transfer times we finally arrive at the ship 2 hours late and are taken direct to our cabin, no welcome pack no map of the ship just a not saying our luggage would be delivered to our cabin within 2 to 3 hours, so all we have is the clothes we travelled in and not a clue where we were or what to do next.

The first night we found the entertainments lounge/deck the medusa lounge seemed the most popular it had a small bar situated in the left hand side of the room with 2 bar tenders and a group of waiters milling around one corner, there was a single file queue of 20/30 customers waiting to be served, the waiters were also trying to be served at the same time, now it must be said that these waiters must have undergone highly specialised training as never before have I seen a group of people look at a room full of customers waving hands for service and see no one

Be warned the average service time for a drink weather you queue or pray for a waiter to see you is 35 minutes.

THE FOOD

If you like 3 star food in a 1 star canteen the buffet restaurants are the place to be but make sure you get a wine at the bar first ( don't forget the 35 minute wait ) as there is no facilities in these canteens, we made this mistake the first time and asked a waitress for a glass of wine and the look of horror on her face was a picture, needless to say we did not get any wine.

If you like 4 star food in a 4 star water service restaurant then Orion's on deck 4 is the place to be but be patient as this is obviously going to be busy.

THE EXCURSIONS

Be warned not worth paying out good money for

First port of call Sardinia we chose discover Sardinia £36 per person a 2 hour drive on a coach on a winding road and a tour guide telling you about the history of the island but with nothing to see not pointing anything out after a 2 hour drive we stop at what looks like a large semi detached house this turns out to be a SMALL and I do mean SMALL museum where the guide then repeats what he has already told you as we spend 30 minutes wandering around the museum, from there its back on the coach and a 10 minute drive up the road to what can only be described as a portacabin, this is our 15 minute drinks stop, one man serving making each coffee fresh from scratch, this portacabin is big enough to take 2 customers at the counter and five queuing out of the door seating available outside for 30, but with 3 coaches all pulling up at the same time (enough said)

Second port of call Naples we chose Pompeii £42 per person again a one and a half hour journey to Pompeii the guide gave us a lecture on the local area on arrival to Pompeii we were dropped off at the entrance then the coach went off to park, we were issued with head phones so that the guide could talk to us these were as much use as a chocolate fire guard as you had to be standing right next to her for them to work, we were virtually ran around the main high street of Pompeii and given no free time to explore or take in the museum, we were given a quick toilet break before returning to the coach and although we told the guide that there were still 2 people waiting to return from the toilets she just walked off and abandoned us, fortunately some of the other passengers strung their selves out to keep us in sight as the coach was a five minute walk with several twist and turns.

Third port of call Sicily

We chose mount Etna £35 per person a one and a half hour drive on a coach on a winding road and a tour guide telling you about the history of the island but with nothing to see not pointing anything out after a one and a half hour drive we stop at coffee shop at what we assume is Etna where the guide just abandons us just saying meet back here in 50 minutes no guide no clue where to go took a photo of a hole in the ground and had a coffee

OVER ALL EXPERIENCE

If I had to rate this ship and over all experience it would have to be a 2 star+

The entertainment team and Orion's restaurant is definitely worthy of a 4 star, as was the cabin steward

The buffet restaurants a 1 star+

The bar and waiting staff are a 0 star, on land I would honestly have walked out and found another place to take my custom
brummie england’s Full Rating Summary
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Cabin Review

Cabin 7051
The cabin was excellent as was our cabin Steward
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