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Emerald Princess Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,737 Reviews

Disappointed

Emerald Princess Cruise Review by maddigs

10 people found this helpful
Trip Details
  • Sail Date: May 2016
  • Destination: the British Isles & Western Europe

Booked this cruise without hesitation after a princess cruise two years ago which was outstanding. First problem occurred with the lifeboat drill, it took forever , the muster point we were at had very little seating which meant sveral people with walking difficulties having to stand for a long time. Prior to the actual drill there were numerous pointless announcements.

Thereafter the cruise was OK, but just OK, long wait for everything from drinks to tables to lifts. On a positive note the cabin was great with a very comfortable bed and the ship was very clean.

The service was poor a lot of the time, and many of the staff lacked the sort of customer service skills you usually experience on a cruise.

Finally the excursions were a massive rip off, 99$ dollars each for a short tour of Guernsey.

Will not travel with princess again, it all seemed to be about the money. Drinks package was not worth having as often once the waiters saw your sticker they lost interest and you were left waiting. We had a two hour wait for disembarkation, and drinks were only provided for the elite group. Sorry princess, feel very let down.


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maddigs
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