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Sun Princess Cruise Review
3.5 / 5.0
Cruise Critic Editor Rating
586 Reviews

Enjoyable, but constant complaints so disturbing!

Sun Princess Cruise Review by SILFOX

14 people found this helpful
Trip Details
  • Sail Date: Apr 2016
  • Destination: Asia
  • Cabin Type: Mini-Suite with Balcony

A slight variation to the usual reviews, if we may. The following submission is almost a complete copy of that submitted to Princess Cruises following our return on 'Sun Princess' Singapore-Fremantle.

Cruise was enjoyable, but ships currently servicing Australian ports really need replacing! They are far to old now - those dry dock cosmetic makeovers/refits cannot hide the massive internal problems besetting these ships. Continual problems with plumbing, air-conditioning, elevators, water leaks, in-cabin refrigerators, laundry facilities, etc were reported by fellow guests throughout our cruise! To put it simply, Australians will not tolerate being fed rubbish whilst the majestic modern vessels ply seas of other 'higher profile' countries!!! If not addressed, Senior Management, patronage will drop off if Australians are not offered modern ships. Watch out for escalating competition on Australian cruises or (with respect) face the consequences!

Disappointed Kuala Lumpur was a 'missed port'. Felt for those who had not been there before - we had been. Guests not satisfied with explanation given 'generator problems impacting upon the ship's speed'. Many theories emerged, among them suggestions we had not been given the truth. The ship appeared to propel with no problems throughout!

STATEROOM STEWARD: Rodelio, our room attendant was superb! Ever cheerful, smiling, and so courteous. A pleasure to personally tip him handsomely!

DINING: We chose 5:30pm sitting. Would have preferred 6:00pm as unused to eating evening meal so early. We realise there is a later sitting (7:45 on our cruise) which would push this out, but perhaps a compromise could be decided with these times. We tended to arrive around 6pm anyway. Service & attention to the 10 of us in Regency Restaurant (table 186) was exemplary. Friendly, courteous and accommodating. Always 'spot-on' with dishes and delivery. No mistakes we spotted!

SPECIALTY DINING: Dined at the Sterling Steakhouse....complimented the Chef for the best Rib Eye and Filet steaks enjoyed for decades! Perfection in both cooking and presentation. Vegetables could have been improved on though.

ENTERTAINMENT: Absolutely enjoyable shows throughout.....from the Princess Theatre to the Vista Lounge, they were all 1st class. So many dedicated & talented performers. Brilliant work from all of them! Cruise Directors, Mark & Mike humorous & great enunciation. Loved Mark's joke at end of each performance. Andy and Chantelle together made great music! Very talented, as were all performers. Thank you so much!

IN CONCLUSION: Hard working staff, wearing the brunt of guest complaints! Massive discontent with a $25AUD fee applied to each guest account on the LAST evening. Titled a 'Visa Port fee' it was apparently for the Indonesian Immigration Officers to simply stamp each passport 'Visa Exemption Benoa' upon arrival at Bali. ALL AUSTRALIANS had been given free access to Indonesia when the previous fee had been revoked by their Government around 2 weeks earlier. So why this fee???? People were outraged, especially when the boarding officers were extended the hospitality of the ship whilst onboard! QUESTION: Why did this fee appear on our accounts 3 days after departing Bali when any other onboard charge is applied immediately?

But welcomed the $100 p.p. & port charge refunds for missing K.L.

OUR FAVOURITE CRUISE MOTTO: Just like being in the Garden of Eatin'

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Cabin Review

Mini-Suite with Balcony
Cabin MA B422

Beautiful Mini-suite suited us so very well. Comfortable - really enjoyed the new 'dream beds', pillow menu & Princess bed linen. We always choose this stateroom type (OK, they cost more, but well worth every cent). Having the separate bedroom and lounge areas (with a dividing curtain) with their own TV's are so welcome - each of us can do our own thing! Add a GREAT steward to that mix, and we were 'happy Jan'!

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