We arranged our own travel, so no input on Oceania's air scheduling. We enjoyed the ship, the size of the stateroom (Penthouse Suite) and the tub in the bath. The food was good in all venues, service was not. Red Ginger was our favorite for the service and food. The service in the buffet was always immediate. We only ate in the main dining room twice and service was repeated at a level that we never ate there again during the entire trip. It was very slow an hour wait for the first course and even after asking repeatedly for ordered side dishes, they were not delivered. Advising restaurant management did not improve the service or the receipt of the dishes, but did solicit a apologies. This was our first time with butler service and did not particularly care for it. To us, and this may be our butler, it felt intrusive. One day, in spite of noting a "do not disturb" sign being out, the butler felt it necessary to call and comment that, in spite of the sign, he had hors d'oeuvres for us. The sign was out because I was feeling seasick and wanted to rest; food was not a welcome offer. Our room steward was great and always so pleasant and efficient. We were very disappointed to not be allowed to go ashore on Easter Island, and though we understood the rough seas presenting a problem, it was frustrating to discover, post cruise that Oceania is often unable to take passengers ashore at this stop. Had there been a reference to "weather/seas permitting" we would have done more research and probably skipped this cruise altogether, as Easter Island was to be the highlight of the trip. We know there is a general caveat for all ports about potential shore excursion cancellations, but when it becomes a frequent occurrence, passengers ought to be alerted during booking or note it on the itinerary, as they did with Pitcairn. The disembarkation was very well managed and efficient, which cannot be said of the chaos at the hotel to which we were transferred, to await our transfer to the airport. The "holding area" consisted of a lobby off of the hotel's conference rooms and one conference room, with seating for initially about 40-50. Doesn't sound bad, but there were several hundred of us for 6 to 10 hours and they seemed unable to arrange for sufficient chairs. Too many seniors were having to sit on the floor. Then as the morning progressed more luggage arrived and all of it had to go into the conference room; by this time, you could barely work your way through the room. Whatever company Oceania contracted to manage the transfer services, failed miserably!! . This was our first and, for sure, last cruise on Oceania..

Inconsistent

Marina Cruise Review by TKCretired

11 people found this helpful
Trip Details
We arranged our own travel, so no input on Oceania's air scheduling. We enjoyed the ship, the size of the stateroom (Penthouse Suite) and the tub in the bath. The food was good in all venues, service was not. Red Ginger was our favorite for the service and food. The service in the buffet was always immediate. We only ate in the main dining room twice and service was repeated at a level that we never ate there again during the entire trip. It was very slow an hour wait for the first course and even after asking repeatedly for ordered side dishes, they were not delivered. Advising restaurant management did not improve the service or the receipt of the dishes, but did solicit a apologies.

This was our first time with butler service and did not particularly care for it. To us, and this may be our butler, it felt intrusive. One day, in spite of noting a "do not disturb" sign being out, the butler felt it necessary to call and comment that, in spite of the sign, he had hors d'oeuvres for us. The sign was out because I was feeling seasick and wanted to rest; food was not a welcome offer.

Our room steward was great and always so pleasant and efficient.

We were very disappointed to not be allowed to go ashore on Easter Island, and though we understood the rough seas presenting a problem, it was frustrating to discover, post cruise that Oceania is often unable to take passengers ashore at this stop. Had there been a reference to "weather/seas permitting" we would have done more research and probably skipped this cruise altogether, as Easter Island was to be the highlight of the trip. We know there is a general caveat for all ports about potential shore excursion cancellations, but when it becomes a frequent occurrence, passengers ought to be alerted during booking or note it on the itinerary, as they did with Pitcairn.

The disembarkation was very well managed and efficient, which cannot be said of the chaos at the hotel to which we were transferred, to await our transfer to the airport. The "holding area" consisted of a lobby off of the hotel's conference rooms and one conference room, with seating for initially about 40-50. Doesn't sound bad, but there were several hundred of us for 6 to 10 hours and they seemed unable to arrange for sufficient chairs. Too many seniors were having to sit on the floor. Then as the morning progressed more luggage arrived and all of it had to go into the conference room; by this time, you could barely work your way through the room. Whatever company Oceania contracted to manage the transfer services, failed miserably!! .

This was our first and, for sure, last cruise on Oceania..
TKCretired’s Full Rating Summary
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