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We chose this cruise because of the itenerary. Unfortunately we spent the first day at Istanbul airport; we can only assume it was easier than changing our flight when Costa changed the departure port. On arrival, the reception staff was less than helpful and this continued for the duration of the cruise. The service in the restaurant was appalling. The waiter actually apologised in advance for the anticipated slowness of service as he seated us on the third night! We assumed it was a problem in the kitchen or getting food from the kitchen as it wasn't the waiters. Bar staff provided good service. Drinks package OK as coffee, soft drinks and water carried a charge. Cabin and communal areas were clean. Excursions were expensive and shame on Costa for providing no information on ports of call. Basic information could have been provided but staff couldn't/wouldn't even say how far town was from the port. The reception staff gave a poor impression of Costa on each occasion we needed them to answer a query. Too little time in ports despite the whole sales slant of NeoRiviera. Would have loved a whole day in Dubrovnik. Book a taxi - 50 Euro for a trip up to the viewpoint. The ports of call were well worth a visit and not disappointing in any way. Some passengers were exceptionally rude and pushed anyone and everyone who blocked their path. The siting of the coffee machine was ridiculous; it was on the main, rather narrow route into the restaurant. This caused chaos at breakfast time. The theatre was somewhere I would not want to be in an emergency. No side aisles for exit and tables along each row which were difficult to pass...

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Costa neoRiviera Cruise Review by Jones1

7 people found this helpful
Trip Details
  • Sail Date: April 2016
  • Destination: Mediterranean
  • Cabin Type: Inside Stateroom
We chose this cruise because of the itenerary. Unfortunately we spent the first day at Istanbul airport; we can only assume it was easier than changing our flight when Costa changed the departure port. On arrival, the reception staff was less than helpful and this continued for the duration of the cruise.

The service in the restaurant was appalling. The waiter actually apologised in advance for the anticipated slowness of service as he seated us on the third night! We assumed it was a problem in the kitchen or getting food from the kitchen as it wasn't the waiters.

Bar staff provided good service. Drinks package OK as coffee, soft drinks and water carried a charge.

Cabin and communal areas were clean.

Excursions were expensive and shame on Costa for providing no information on ports of call. Basic information could have been provided but staff couldn't/wouldn't even say how far town was from the port. The reception staff gave a poor impression of Costa on each occasion we needed them to answer a query.

Too little time in ports despite the whole sales slant of NeoRiviera. Would have loved a whole day in Dubrovnik. Book a taxi - 50 Euro for a trip up to the viewpoint.

The ports of call were well worth a visit and not disappointing in any way.

Some passengers were exceptionally rude and pushed anyone and everyone who blocked their path. The siting of the coffee machine was ridiculous; it was on the main, rather narrow route into the restaurant. This caused chaos at breakfast time.

The theatre was somewhere I would not want to be in an emergency. No side aisles for exit and tables along each row which were difficult to pass...
Jones1’s Full Rating Summary
Value For Money
Embarkation
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Cabin Review

Inside Stateroom
Cabin IC
Clean, a little cramped - can't imagine 4 people in it!
Les Calanques Deck Inside Cabins, Outside Cabins, Suite Cabins

Port & Shore Excursion Reviews