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This cruise was a curious mix of very good and not so good. The staff was the most friendly I have experienced yet on Celebrity in five cruises. The dining room staff was beyond all expectations. The food in all venues was excellent. We might not have liked all of the choices in the Main Dining Room, but what we did choose to have was excellent. We also dined in the Tuscan Grille and QSine. Both were worth every penny. Entertainment was, for the most part, quite good. We thought the running commentary during the Panama Canal passage was fabulous, and getting a certificate for crossing was neat. The shore excursions were well run and interesting. The room was the usual Celebrity room, kept clean and tidy by our cabin staff. One ‘perk’ of Concierge Class that was really welcomed was waiting in the Main Dining Room on debarkation day instead of the mob scene in other parts of the ship. We all sat and had coffee, tea, pastries, etc available. I would pay for CC just for that. We used the Celebrity transfer to the airport for the second time and would never do anything else. After Customs, we were waived over to a waiting bus, our luggage went underneath, and off we went to our departure point at the airport. A relatively small price to pay for not having to hail a cab, etc. Now to the not so good. This was our first time in Concierge Class. We were not informed of the CC lunch in the Main Dining Room. We heard about it two days later from a friend who remarked that she did not see us there. We never saw the afternoon hors d’oeuvers although we always had fruit available and the evening chocolates on our pillows were a nice touch again. We saw a person smoking on his suite balcony one afternoon. Celebrity sent an officer up to confirm it. Two days later he was smoking on his balcony again. Customer Relations did not seem to have any knowledge of the earlier incident. Please enforce this (see Princess fire, 2006). The required Emergency Drill was, for us, held in a lounge on deck 4 that had very little seating. We are 74 and 76 and there were many older and less fit than ourselves who had no seats available. We were encouraged to “sit on the dance floor”. WHAT? We know that this is required, but to stand for well over ½ hour for us and many others is just not very comfortable anymore. The buffet had a couple of strange positions for food. Gravy was at the carving station; mashed potatoes were never there but always somewhere else, anywhere from 50 feet to the other side of the ship. ??? Some egg prep stations and toast stations were quite a distance apart, so either your eggs got cold waiting for toast or your toast got cold while waiting for eggs. Some group had rented out Blu for sea days, so the normal bridge routine ended up being a sometimes effort in the Buffet, aft with a lot of noise around us and the usual 6-8 tables down to 2-3. We heard rumors about Norovirus, but I don’t know how. Crew was cleaning everything all the time and you could not go anywhere without having a crew member ‘giving you a squirt’. The railings were often damp from whatever they were using for disinfectant. I know, this sounds like we were complaining the entire time. We were not; we thoroughly enjoyed the cruise. We are simply pointing out things that we think could be a bit better or, perhaps, more sensible.

Some great, some not so

Celebrity Infinity Cruise Review by flutepilot

9 people found this helpful
Trip Details
This cruise was a curious mix of very good and not so good. The staff was the most friendly I have experienced yet on Celebrity in five cruises. The dining room staff was beyond all expectations. The food in all venues was excellent. We might not have liked all of the choices in the Main Dining Room, but what we did choose to have was excellent. We also dined in the Tuscan Grille and QSine. Both were worth every penny. Entertainment was, for the most part, quite good. We thought the running commentary during the Panama Canal passage was fabulous, and getting a certificate for crossing was neat. The shore excursions were well run and interesting. The room was the usual Celebrity room, kept clean and tidy by our cabin staff.

One ‘perk’ of Concierge Class that was really welcomed was waiting in the Main Dining Room on debarkation day instead of the mob scene in other parts of the ship. We all sat and had coffee, tea, pastries, etc available. I would pay for CC just for that.

We used the Celebrity transfer to the airport for the second time and would never do anything else. After Customs, we were waived over to a waiting bus, our luggage went underneath, and off we went to our departure point at the airport. A relatively small price to pay for not having to hail a cab, etc.

Now to the not so good. This was our first time in Concierge Class. We were not informed of the CC lunch in the Main Dining Room. We heard about it two days later from a friend who remarked that she did not see us there. We never saw the afternoon hors d’oeuvers although we always had fruit available and the evening chocolates on our pillows were a nice touch again.

We saw a person smoking on his suite balcony one afternoon. Celebrity sent an officer up to confirm it. Two days later he was smoking on his balcony again. Customer Relations did not seem to have any knowledge of the earlier incident. Please enforce this (see Princess fire, 2006). The required Emergency Drill was, for us, held in a lounge on deck 4 that had very little seating. We are 74 and 76 and there were many older and less fit than ourselves who had no seats available. We were encouraged to “sit on the dance floor”. WHAT? We know that this is required, but to stand for well over ½ hour for us and many others is just not very comfortable anymore.

The buffet had a couple of strange positions for food. Gravy was at the carving station; mashed potatoes were never there but always somewhere else, anywhere from 50 feet to the other side of the ship. ??? Some egg prep stations and toast stations were quite a distance apart, so either your eggs got cold waiting for toast or your toast got cold while waiting for eggs.

Some group had rented out Blu for sea days, so the normal bridge routine ended up being a sometimes effort in the Buffet, aft with a lot of noise around us and the usual 6-8 tables down to 2-3.

We heard rumors about Norovirus, but I don’t know how. Crew was cleaning everything all the time and you could not go anywhere without having a crew member ‘giving you a squirt’. The railings were often damp from whatever they were using for disinfectant.

I know, this sounds like we were complaining the entire time. We were not; we thoroughly enjoyed the cruise. We are simply pointing out things that we think could be a bit better or, perhaps, more sensible.
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