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Cruise Critique The Norwegian Sun is old and needs a complete gut job, not just a new carpet and nine days in dry dock. The sofa bed in the stateroom is hard as a park bench and needs replacing. All mattresses need replacing and so do all chairs in the public areas and lounges. The bathrooms in each state room need to be totally replaced. The AC/heat in the aft staterooms does not work very well. We would never recommend going on the Norwegian Sun to any location. We had major plumbing problems in our stateroom. We came back from an excursion to find the toilet flooded. Someone came in to fix problem. Later we had more flooding which extended into the hall and our closet. Clean up took three days to dry carpet and eliminate smell. We were given an interior room to sleep in because it took so long to repair and dry out the damaged carpet. We should have been given a different stateroom immediately. We had to complain at the desk to even get another room. We were not the only ones with this problem. There was also a constant bad smell throughout the ship when we reached the warmer climate. The air smelled of mold and sewage. Some people held handkerchiefs to their noses when walking around the halls. The bar service was poor. We ordered drinks and had to ask for peanut snacks; which should have been provided with the drinks. When we went to eat breakfast at the outside café we could not find a clean table or tables with napkins, knives, etc. Staff was standing and doing nothing. Never really saw any visible supervision of the service staff. Service at 4 seasons and 7 seas was very erratic. Part of the staff had very poor English skills. They could not answer specific questions about the food we were ordering. The staff did not deliver water or coffee promptly. Room stewards did not always do a good job in cleaning the stateroom. Dirty cups and glasses were not taken away and replaced unless we ask for them. They also did not check soap dispensers. Again, we had to request soap. Other passengers complained about the same thing. The staff did not always provide milk to go with the coffee in the room either. Internet service was terrible. The instructions given never told us we needed to log off. We lost most of our paid minutes because we did not log off the internet. Talked to the manager and told him that we never received that important information. Additionally, the upload and download speeds were terrible. There were many time when the internet was not available. We had much better service from the free Wi-Fi cafes in the ports. The quality of food was disappointing in all venues. The garden café was only good for breakfast. The main entrees there were terrible. The food in the 7 Seas and 4 Seasons was very erratic. We had to reorder entrees very often when we did not like the quality of our first choices. We found that the menus description did not match the food they served. Other times it seemed they skimped on part of the food. For example the salmon tartare was supposed to have avocado in it. I never found any avocado. We went on an excursion at almost every port. We did have problems with two of them. The excursion to Codpa included lunch. We did not get to finish lunch as the time we had been given was just not enough. Another excursion we took was in Salaverry. We had two guides whose English was not clear at all. We didn’t really learn anything about the archeology or the history of the town due the guides poor English. We went to the Stardust Theater many times. There were several times we had to move as the seats were in disrepair. The Stardust Theater was always very cold. In fact temperature control around the ship varied considerably. A sweater required in one area left you too warm in another. Also, in the Atrium the chairs provided turned out to be extremely uncomfortable. Several times I found myself sliding out of the chair. Lastly, the long bench seats around the Atrium are totally uncomfortable. The elevators are in need of help. There were many time that the elevator doors would open and close and not leave the floor. The elevator taking us to level 3 was not operating properly. The dysfunctional elevators were not limited to one elevator shaft. Problems were encountered all over the ship. Several of the excursions we went on offered complimentary water and soda. All the excursions should have done the same thing. Other cruise lines we have traveled with offer free water with all their excursions. This is well within Norwegian Cruise Lines control but it is apparent that they would rather sell the water at an outrageous price. We had another day with several problems. Our room was not cooling properly even though we had tried several settings. Also, the noxious smells had returned. We went to the guest services and met with the rudest most obnoxious person. She told us the odor problem was taken care of even though we had just left the smelly 10th floor. She did not apologize or seem particularly concerned. She was quite dismissive of us. She did say someone would look at the air conditioning problem. Why you would have someone like this woman dealing with the public we certainly cannot understand. It is just another example of extremely poor service on the Norwegian Sun. Next our toilet would not work. As stated this ship is a dump. Now we have learned that in order to save money Norwegian will not spend 15 days in dry dock, but only 9 days. Instead they have flown workers to begin repairing the ship with us having 6 days left in the cruise. That means the AC is off and then on, then off. The Garden Café was so hot this morning that everyone was sweating while eating breakfast and lunch. They are also repairing the water system so that the Ph. Was changed. Now our tap water smells and has a bad taste. It is also turning many women’s hair from blond to green. The Garden Café has tables on a single pedestal stand and many of them wobble making us spill our drinks. This is another problem that needs to be worked on. We also learned that the ship will be a construction zone for a week until we get to San Francisco. Norwegian Sun has decided to reduce its time in dry dock from 15 days to 9 days. We get to spend the rest of our trip walking around various construction sites with water and air conditioning shut downs. After all our visits to the Guest Services desk we did encounter someone who was genuinely concerned about our problems and complaints. Vita Kristina went out of her way to see what could be done to show Norwegians concern. She was able to get us an onboard credit. We certainly thank her for her efforts. Arriving in Los Angeles we were informed that we were scheduled to begin leaving the ship at 8:15 AM. As a result we woke up at 6:00 AM to begin preparing to get off the ship. We went down to Deck 6 to sit and wait for our call. When we got to Deck 6 fellow passengers told us that we would not be able to leave until 10:30 AM. This information was never conveyed to us until 9:00 AM. We did learn that passengers who attended the program at the Stardust Theater the previous night were given the revised time schedule. This is just an example of the poor communication we experienced while on the cruise. Every passenger on the ship not just those attending the program should have been informed of the schedule change the night before arrival in LA. Another example of the poor service given to passengers is the snacks at the bars. We were at the Atrium and got drinks and when we asked for snacks to go with the drinks we were told complimentary snacks were no longer available. When we mentioned this to other passengers we learned that they had not been available for a week. Norwegian Cruise Lines apparently does not consider amenities should be given to passengers for the entire duration of the cruise. We have talked to so many people on this cruise that are very unhappy with the quality of the food and services. It seems to us that a lot of people are not planning on another Norwegian cruise including us. Arriving to our final destination, San Francisco proved to be another disaster for Norwegian Cruise Lines as we did not get any assistance from the Norwegian staff after we exited the ship. The buses were poorly scheduled and required us to wait a long time. There was nobody from Norwegian assisting in crowd management. The port personnel said that the other cruise lines handled the airport transfers much better. Because of all the problems we had most of which could have been avoided; we do not see any reason to travel on the Norwegian Sun again. Frankly due to the overall effect of this trip our future cruises will not be on any Norwegian ship. We were not the only passengers who were unhappy with the cruise. In our discussions with other passengers we learned that many had the same problems as we did and they also said they would not cruise with Norwegian. If you want to travel on a half star cruise line chose Norwegian.

Why we would not travel on Norwegian Cruise Lines again.

Norwegian Sun Cruise Review by texascruisers1

10 people found this helpful
Trip Details
Cruise Critique

The Norwegian Sun is old and needs a complete gut job, not just a new carpet and nine days in dry dock. The sofa bed in the stateroom is hard as a park bench and needs replacing. All mattresses need replacing and so do all chairs in the public areas and lounges. The bathrooms in each state room need to be totally replaced. The AC/heat in the aft staterooms does not work very well. We would never recommend going on the Norwegian Sun to any location.

We had major plumbing problems in our stateroom. We came back from an excursion to find the toilet flooded. Someone came in to fix problem. Later we had more flooding which extended into the hall and our closet. Clean up took three days to dry carpet and eliminate smell. We were given an interior room to sleep in because it took so long to repair and dry out the damaged carpet. We should have been given a different stateroom immediately. We had to complain at the desk to even get another room. We were not the only ones with this problem.

There was also a constant bad smell throughout the ship when we reached the warmer climate. The air smelled of mold and sewage. Some people held handkerchiefs to their noses when walking around the halls.

The bar service was poor. We ordered drinks and had to ask for peanut snacks; which should have been provided with the drinks.

When we went to eat breakfast at the outside café we could not find a clean table or tables with napkins, knives, etc. Staff was standing and doing nothing. Never really saw any visible supervision of the service staff.

Service at 4 seasons and 7 seas was very erratic. Part of the staff had very poor English skills. They could not answer specific questions about the food we were ordering. The staff did not deliver water or coffee promptly.

Room stewards did not always do a good job in cleaning the stateroom. Dirty cups and glasses were not taken away and replaced unless we ask for them. They also did not check soap dispensers. Again, we had to request soap. Other passengers complained about the same thing. The staff did not always provide milk to go with the coffee in the room either.

Internet service was terrible. The instructions given never told us we needed to log off. We lost most of our paid minutes because we did not log off the internet. Talked to the manager and told him that we never received that important information. Additionally, the upload and download speeds were terrible. There were many time when the internet was not available. We had much better service from the free Wi-Fi cafes in the ports.

The quality of food was disappointing in all venues. The garden café was only good for breakfast. The main entrees there were terrible. The food in the 7 Seas and 4 Seasons was very erratic. We had to reorder entrees very often when we did not like the quality of our first choices. We found that the menus description did not match the food they served. Other times it seemed they skimped on part of the food. For example the salmon tartare was supposed to have avocado in it. I never found any avocado.

We went on an excursion at almost every port. We did have problems with two of them. The excursion to Codpa included lunch. We did not get to finish lunch as the time we had been given was just not enough. Another excursion we took was in Salaverry. We had two guides whose English was not clear at all. We didn’t really learn anything about the archeology or the history of the town due the guides poor English.

We went to the Stardust Theater many times. There were several times we had to move as the seats were in disrepair. The Stardust Theater was always very cold. In fact temperature control around the ship varied considerably. A sweater required in one area left you too warm in another. Also, in the Atrium the chairs provided turned out to be extremely uncomfortable. Several times I found myself sliding out of the chair. Lastly, the long bench seats around the Atrium are totally uncomfortable.

The elevators are in need of help. There were many time that the elevator doors would open and close and not leave the floor. The elevator taking us to level 3 was not operating properly. The dysfunctional elevators were not limited to one elevator shaft. Problems were encountered all over the ship.

Several of the excursions we went on offered complimentary water and soda. All the excursions should have done the same thing. Other cruise lines we have traveled with offer free water with all their excursions. This is well within Norwegian Cruise Lines control but it is apparent that they would rather sell the water at an outrageous price.

We had another day with several problems. Our room was not cooling properly even though we had tried several settings. Also, the noxious smells had returned. We went to the guest services and met with the rudest most obnoxious person. She told us the odor problem was taken care of even though we had just left the smelly 10th floor. She did not apologize or seem particularly concerned. She was quite dismissive of us. She did say someone would look at the air conditioning problem. Why you would have someone like this woman dealing with the public we certainly cannot understand. It is just another example of extremely poor service on the Norwegian Sun.

Next our toilet would not work. As stated this ship is a dump. Now we have learned that in order to save money Norwegian will not spend 15 days in dry dock, but only 9 days. Instead they have flown workers to begin repairing the ship with us having 6 days left in the cruise. That means the AC is off and then on, then off. The Garden Café was so hot this morning that everyone was sweating while eating breakfast and lunch. They are also repairing the water system so that the Ph. Was changed. Now our tap water smells and has a bad taste. It is also turning many women’s hair from blond to green.

The Garden Café has tables on a single pedestal stand and many of them wobble making us spill our drinks. This is another problem that needs to be worked on. We also learned that the ship will be a construction zone for a week until we get to San Francisco. Norwegian Sun has decided to reduce its time in dry dock from 15 days to 9 days. We get to spend the rest of our trip walking around various construction sites with water and air conditioning shut downs.

After all our visits to the Guest Services desk we did encounter someone who was genuinely concerned about our problems and complaints. Vita Kristina went out of her way to see what could be done to show Norwegians concern. She was able to get us an onboard credit. We certainly thank her for her efforts.

Arriving in Los Angeles we were informed that we were scheduled to begin leaving the ship at 8:15 AM. As a result we woke up at 6:00 AM to begin preparing to get off the ship. We went down to Deck 6 to sit and wait for our call. When we got to Deck 6 fellow passengers told us that we would not be able to leave until 10:30 AM. This information was never conveyed to us until 9:00 AM. We did learn that passengers who attended the program at the Stardust Theater the previous night were given the revised time schedule. This is just an example of the poor communication we experienced while on the cruise. Every passenger on the ship not just those attending the program should have been informed of the schedule change the night before arrival in LA.

Another example of the poor service given to passengers is the snacks at the bars. We were at the Atrium and got drinks and when we asked for snacks to go with the drinks we were told complimentary snacks were no longer available. When we mentioned this to other passengers we learned that they had not been available for a week. Norwegian Cruise Lines apparently does not consider amenities should be given to passengers for the entire duration of the cruise. We have talked to so many people on this cruise that are very unhappy with the quality of the food and services. It seems to us that a lot of people are not planning on another Norwegian cruise including us.

Arriving to our final destination, San Francisco proved to be another disaster for Norwegian Cruise Lines as we did not get any assistance from the Norwegian staff after we exited the ship. The buses were poorly scheduled and required us to wait a long time. There was nobody from Norwegian assisting in crowd management. The port personnel said that the other cruise lines handled the airport transfers much better.

Because of all the problems we had most of which could have been avoided; we do not see any reason to travel on the Norwegian Sun again. Frankly due to the overall effect of this trip our future cruises will not be on any Norwegian ship. We were not the only passengers who were unhappy with the cruise. In our discussions with other passengers we learned that many had the same problems as we did and they also said they would not cruise with Norwegian. If you want to travel on a half star cruise line chose Norwegian.
texascruisers1’s Full Rating Summary
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