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Cruise would have been excellent but for one thing....attitude of customer relations onboard !!.My suitcase had not arrived at cabin,my wifes had been delivered three hours prevously.As it was only 30 mins to dinner i went to the customer service desk to report this,i was met by a blank look and the excuse they were "running late" ,totally uncaring and unhelpfull,as i glaced behind her there was a row of cases one of which was mine the label had been lost,the assistant didnt have the sense to ask me if one of those was mine,or even menion they were there,it was a waste of three hours waiting after the first case was delivered.Very unhelpfull person in the wrong job !!! Other than that incident everything was pretty good,only one meal was,nt up to their usual standard and the wait staff could'nt do enough to put it right !! .Entertainment was good ,usual !! ship was spotless,staff excellent,always a greeting and smile. Oceanview buffet excellent,plenty of choice. Also nice touch to have tea/coffee making. equipment in cabin (only on uk sailing's).Also good deals in the duty free shop (tobacco/spirits ). Cabin SV 8th deck ,slight problem with "soot",great views on leaving ports !! cabin stewards excellent,happy and helpful people,nothing to much trouble for them !!. Did'nt use ship excursions so can't comment,but was told by other cruisers that some had been cancelled and in one case people were left waiting for an hour in the rain for a coach that did'nt turn up to take them.

Fjords Cruise

Celebrity Eclipse Cruise Review by jono mono

3 people found this helpful
Trip Details
Cruise would have been excellent but for one thing....attitude of customer relations onboard !!.My suitcase had not arrived at cabin,my wifes had been delivered three hours prevously.As it was only 30 mins to dinner i went to the customer service desk to report this,i was met by a blank look and the excuse they were "running late" ,totally uncaring and unhelpfull,as i glaced behind her there was a row of cases one of which was mine the label had been lost,the assistant didnt have the sense to ask me if one of those was mine,or even menion they were there,it was a waste of three hours waiting after the first case was delivered.Very unhelpfull person in the wrong job !!!

Other than that incident everything was pretty good,only one meal was,nt up to their usual standard and the wait staff could'nt do enough to put it right !! .Entertainment was good ,usual !! ship was spotless,staff excellent,always a greeting and smile.

Oceanview buffet excellent,plenty of choice.

Also nice touch to have tea/coffee making. equipment in cabin (only on uk sailing's).Also good deals in the duty free shop (tobacco/spirits ).

Cabin SV 8th deck ,slight problem with "soot",great views on leaving ports !! cabin stewards excellent,happy and helpful people,nothing to much trouble for them !!.

Did'nt use ship excursions so can't comment,but was told by other cruisers that some had been cancelled and in one case people were left waiting for an hour in the rain for a coach that did'nt turn up to take them.
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