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We upgraded to the Haven.Upon arrival we realized there really was no Haven. We met a butler, but after the initial meeting he was non-existant. We had no orientation to our room or the ship. No rules were presented although the "butler" seemed to be creating his own A total waste of money. No butler not concierge no service at all Could not get any wine to the cabin. The people in the Haven patio were helpful but could not bring the wine or cocktails because that was the job of the "non-existant" butler. Do not spend the money on this upgrade. The room is nice and the service around the ship was OK. The food in the Moderno, the place where Haven members go, is horrible! The clam chowder the first day was like a watery celery soup. Nothing in it! The shrimp cocktail and sword fish sandwich were both sent back. Went to Cagney's for a nice night out. The steak was grizzly and the baked potatoes cold. Getting wine, was a hassle even though we had the beverage package. Don't pay for that either. Totally overrated. We stopped at Astoria....nothing to do. Then on to Victoria and Vancouver. The evening meals are probably Ok but the cost of the package is far too high. This is not like any other Haven experience, beverage package, dining package we have ever had. This comes with terrible food and no service. We have sailed many times on Norwegian, but most likely not again.

The Haven Needs Upgrading

Norwegian Jewel Cruise Review by aparker3424

5 people found this helpful
Trip Details
  • Sail Date: May 2016
  • Destination: Pacific Coastal
  • Cabin Type: Penthouse with Large Balcony
We upgraded to the Haven.Upon arrival we realized there really was no Haven. We met a butler, but after the initial meeting he was non-existant. We had no orientation to our room or the ship. No rules were presented although the "butler" seemed to be creating his own A total waste of money. No butler not concierge no service at all Could not get any wine to the cabin. The people in the Haven patio were helpful but could not bring the wine or cocktails because that was the job of the "non-existant" butler. Do not spend the money on this upgrade. The room is nice and the service around the ship was OK. The food in the Moderno, the place where Haven members go, is horrible! The clam chowder the first day was like a watery celery soup. Nothing in it!

The shrimp cocktail and sword fish sandwich were both sent back. Went to Cagney's for a nice night out. The steak was grizzly and the baked potatoes cold. Getting wine, was a hassle even though we had the beverage package. Don't pay for that either. Totally overrated.

We stopped at Astoria....nothing to do. Then on to Victoria and Vancouver. The evening meals are probably Ok but the cost of the package is far too high. This is not like any other Haven experience, beverage package, dining package we have ever had. This comes with terrible food and no service. We have sailed many times on Norwegian, but most likely not again.
aparker3424’s Full Rating Summary
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Cabin Review

Penthouse with Large Balcony
Cabin SF 14508
The room was old and lacked current furnishing. The Internet was the only thing that I can say really surprised me....it actually worked. The casino was nice.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins