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We sailed from Valparaiso Chile to San Francisco on the NCL Sun. Longest cruise so far for us at 20 days. We flew into Santiago a day early, and enjoyed an escooter tour and a fabulous dinner at Borago (one of the World's top 50 Restaurants). We used Christian the Van Man to transport us and another couple from the Park Plaza Hotel to Valparaiso with a stop at a winery along the way. He was a good and reliable driver and we enjoyed his commentary. He included a driving tour around Valparaiso which was very interesting. Embarkation was problematic. We requested a wheelchair for my husband who has long disease and sometimes has trouble walking long distances. The wheelchair attendant did not listen when I asked for the suite check in, and after we waited in line and checked in at the regular check in he did not take us to the suite lounge in La Cucina. We went right to the room. Our room was 8277, an aft Penthouse Suite. It was clean and reasonably speacious. Our steward, Munir (who was great the whole cruise) had gotten a carpenter to craft a triangular lift for the head of the bed to raise it 6 inches as per our pre cruise request. This worked really well. The bathroom only had one sink which we consider to be less than what one should get with a suite. The shower was tiny but we were able to shower in the bathtub. That worked much better. The butler, Jomar, stopped by to greet us and brought a plate of snacks. He also has my requested pitcher of iced tea. We got along quite well with Jomar during the cruise. Don't ask about the concierge. He was awful. He forget to make dinner reservations on our anniversary and it just went downhill with him from there. After sailaway we headed off to Le Bistro for dinner. It was fine but they really need to change the menu. Service was almost too attentive. The next few days were filled with excellent ports-Coqimbo, Arica, Lima and Trujillo. We had booked private tours with other Cruise Critic folk and these all went extremely well. A few sea days were interspersed, we mostly lounged around and played a little trivia. We were really enjoying our cabin and our balcony. The weather was perfect. Unfortunately trouble started the second week. Some contractors are supplies had been loaded on in Valpo. and more were added in some of the subsequent ports. Our relaxing cruise began to turn into a sentence in a construction site. A strong sewage smell permeated the aft of the ship, and made our cabin unlivable on several days. Contractors began removing ceiling panels in the hall. Dust and insulation was flying around everywhere. The contractors has masks but no masks were issued to the passengers. Complaints to guest services were dealt with by the attendant taking down our room numbers. No one ever got back to us until 10 of us stormed guest services as a group refusing to take no for an answer. That got us the attention of one of the higher ups, I think his name was Humberto. Still, the ship continued to stink. Then the water started running blue. Our shower curtain and washcloths were stained blue. Our steward told us not to drink the water. Our butler became ill in the cabin due to the smell. Large chunks of soot and debris littered the balcony. We Believe that NCL shortened the dry dock the ship was headed for by 2 weeks to add another cruise, and instead decided to do the some of the work on the ship around the passengers. No thought was given to our welfare and safety. No appropriate response was made to our complaints. We will skip NCL for a while. The disorganized cancellations of last summer followed by this trip have led us to believe that NCL is a disfunctional organization. We understand that things can go wrong on a vacation but this was intolerable. The lower echelon ship staff were all great. We loved all the ports except Puerto Chiapas. There was also a bad interlude in LA which was where we had to clear customs-took hours and was very disorganized, But that may not have been NCL's fault, hard to know. We are going to avoid NCL for a while.There are lots of other cruise lines.

Great Cruise but will avoid NCL in the future.

Norwegian Sun Cruise Review by Sonora5

19 people found this helpful
Trip Details
We sailed from Valparaiso Chile to San Francisco on the NCL Sun. Longest cruise so far for us at 20 days. We flew into Santiago a day early, and enjoyed an escooter tour and a fabulous dinner at Borago (one of the World's top 50 Restaurants).

We used Christian the Van Man to transport us and another couple from the Park Plaza Hotel to Valparaiso with a stop at a winery along the way. He was a good and reliable driver and we enjoyed his commentary. He included a driving tour around Valparaiso which was very interesting.

Embarkation was problematic. We requested a wheelchair for my husband who has long disease and sometimes has trouble walking long distances. The wheelchair attendant did not listen when I asked for the suite check in, and after we waited in line and checked in at the regular check in he did not take us to the suite lounge in La Cucina. We went right to the room.

Our room was 8277, an aft Penthouse Suite. It was clean and reasonably speacious. Our steward, Munir (who was great the whole cruise) had gotten a carpenter to craft a triangular lift for the head of the bed to raise it 6 inches as per our pre cruise request. This worked really well.

The bathroom only had one sink which we consider to be less than what one should get with a suite. The shower was tiny but we were able to shower in the bathtub. That worked much better.

The butler, Jomar, stopped by to greet us and brought a plate of snacks. He also has my requested pitcher of iced tea. We got along quite well with Jomar during the cruise. Don't ask about the concierge. He was awful. He forget to make dinner reservations on our anniversary and it just went downhill with him from there.

After sailaway we headed off to Le Bistro for dinner. It was fine but they really need to change the menu. Service was almost too attentive.

The next few days were filled with excellent ports-Coqimbo, Arica, Lima and Trujillo. We had booked private tours with other Cruise Critic folk and these all went extremely well. A few sea days were interspersed, we mostly lounged around and played a little trivia. We were really enjoying our cabin and our balcony. The weather was perfect.

Unfortunately trouble started the second week. Some contractors are supplies had been loaded on in Valpo. and more were added in some of the subsequent ports. Our relaxing cruise began to turn into a sentence in a construction site. A strong sewage smell permeated the aft of the ship, and made our cabin unlivable on several days. Contractors began removing ceiling panels in the hall. Dust and insulation was flying around everywhere. The contractors has masks but no masks were issued to the passengers.

Complaints to guest services were dealt with by the attendant taking down our room numbers. No one ever got back to us until 10 of us stormed guest services as a group refusing to take no for an answer. That got us the attention of one of the higher ups, I think his name was Humberto. Still, the ship continued to stink. Then the water started running blue. Our shower curtain and washcloths were stained blue. Our steward told us not to drink the water. Our butler became ill in the cabin due to the smell. Large chunks of soot and debris littered the balcony.

We Believe that NCL shortened the dry dock the ship was headed for by 2 weeks to add another cruise, and instead decided to do the some of the work on the ship around the passengers. No thought was given to our welfare and safety. No appropriate response was made to our complaints.

We will skip NCL for a while. The disorganized cancellations of last summer followed by this trip have led us to believe that NCL is a disfunctional organization. We understand that things can go wrong on a vacation but this was intolerable.

The lower echelon ship staff were all great. We loved all the ports except Puerto Chiapas. There was also a bad interlude in LA which was where we had to clear customs-took hours and was very disorganized, But that may not have been NCL's fault, hard to know.

We are going to avoid NCL for a while.There are lots of other cruise lines.
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