This was our second time on the Thomson Dream and will probably be the last.
Al a Carte restaurants were excellent but came at an extra cost £17.95 each in the Kora La...but well worth it. Excellent food and service.
The Coffee Port served Lavatzza Speciality coffees which for the most part were good value for money. We had the drinks package so a Cappuccino cost us £1.35. However the quality changed depending on the staff. Jhelena always had a smile on her face. Drinks made by Amy were usually Luke warm at best and tasted horrible and she stopped to serve staff before Cruise guests. We stopped going when she was on duty.
The self service Buffett felt more like a canteen. There were very few trained staff around and drinks and table clearing was very slow. The condition of the Lido restaurant is also very tired with stained furnishings. The food was for the most part poor.
The service in the bars was variable. Jeffrey in Tides bar was his usual entertaining self but sadly he is moving to another ship soon. We often were waiting over half an hour for drinks even when the bars were fairly quite. 2 intense were back in The Watersedge. Supported by David Morgan a steel drum reggae act from Barbados.
We found it odd that the Casino and a busy smoking area was sharing the same area as the Kids Club (not a problem for this cruise as it was adult only). Not sure if I had kids this would be an environment I would choose for them.
The show team performed to a high standard but the shows were the same as our last cruise in May 2015. We did get the opportunity to see the new show team and they were very good. We had guest entertainers... The first week was a guy from BGT he didn't go down well and we walked out after 10 minutes. Martin Daniels shows were excellent and we would be happy to pay to see him again. Stevie Jay did a Neil Dimond tribute...... Mmmmm best not comment on that.
We stayed in an inside cabin this time(7113) Heri our cabin steward was excellent, the cabin was cleaned twice daily and towels changed when we wanted. Last time we were staying in cabin 1010 an outside plus cabin and was worried how we would cope with the inside cabin. But I have to say the extra certainly wasn't worth paying and would be happy with an inside cabin in the future.
We had the drinks package and found that the House Wine varied so much we started to wonder if this was a ploy to get people to buy the premium wines. By the end of the second week the Rose wine was undrinkable.
Our biggest gripe was that Thomson decided to use this trip as a training opportunity for staff employed for their new ship Tui Discovery. There were far too many trainees in all areas and this did affect the standards. Other staff we recognised from last time appeared despondent.
Thomson you need to emphasise customer service ..... smiles cost nothing.
The Officers also need to buck their ideas up....instead of shouting at your staff and then standing back, you need to help them out from time to time, especially when the area is busy.
The pools were fine some days they were closed due to sea conditions. But sun loungers were hard to get as Thomson doesn't apply the tanning time rule and they didn't remove towels from beds which had been reserved and not used for some time.
Two singles pushed together but was very comfortable with super soft pillows. Towels changed when we wanted and bed linen also changed regularly. Bathroom had a shower which always supplied very hot water. Very clean all round. Courtesy tray with tea and coffee. Mini bar stocked with spirits and soft drinks Snacks and Water. Very expensive. Laundrey service was good and throughout the cruise special deals were offered. Heri our Cabin Steward provided an excellent service. Chocolates on the pillow every night.