We chose this Seabourn cruise (actually, three sequential cruises) on Odyssey because our previous experiences with Seabourn have been excellent. As Diamond members, we have been aboard a Seabourn ship for over 200 nights.

We noted last fall aboard Sojourn that there had been cuts in dining options and in service. For example, two persons previously came in to clean suites. Now that there's just one person, it take twice as long so staff are in the suite twice as long. There are fewer people serving in dining venues. It's hard to get attention and get served. Colonnade now requires reservations.

This time, on Odyssey, we have been terribly disappointed. The Thomas Keller name has provided nothing but terrible food and service. The attempt at "family style" in the Colonnade results in lots of grumbling and no praise that we have heard. The food is not good, and the bare tabletops create a Denny's atmosphere. We sail Seabourn because we like the country club feel, and the relaxed elegance of its culture. These changes have caused lots of complaining ... but the cuts to service - which are multiple - cause even more complaints. Read more