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SuperStar Virgo Review

4.0 / 5.0
Editor Rating
58 reviews

Not Really for Westerners

Review for SuperStar Virgo to Asia
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Deb1971
2-5 Cruises • Age 50s

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Sail Date: Apr 2016
Cabin:

This was my second cruise on Superstar Virgo. I went last November when they travelled around Australia and enjoyed it so much, that I went back. I knew that it would be different, and expected the passengers to be primarily Chinese, but was not expecting so much to have changed in such a short time.

I booked through an agent and there were some issues from the start. When I booked in January, the ship was going to Halong Bay and Danang in Vietnam, and Sanya in China, as well as the two dockings in Nansha, which is the ships main home port. I booked to get on and off in Hong Kong, so doing the 7 day cruise. Six weeks before boarding, they change the itinerary, so rather than 3 ports ( two of which I was really keen to see ), they changed to go to Naha in Okinawa and the tiny island of Miyakojima, Japan. While there was an option to cancel with full refund, I had non refundable fights and hotel bookings so chose to go ahead with it anyways. They did give an extra 700RMB room credits.

I had issues with the tours - booked two pre boarding and when I had to cancel the Vietnam one, they gave me back half the price, even though this was the more expensive of the two tours I booked. They charge $100 per shore excursion, regardless of the price that's advertised or the exchange rate on the day. I ended up cancelling both tours and got my money back. I was advised that there would be tours in English for the ports so just chose to book them on board.

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