Holland America claims to be a 5* cruise line so I had high expectations. This particular holiday was a once in a lifetime luxury cruise, so we decided to pay the extra for the experience.
Embarkation was at the White Bay Cruise terminal (Sydney) which can only be likened to a cattle market. Be prepared to stand in line for 1 - 2 hours. Once on board, we were given immediate access to our room and luggage which was nice as this is not always the case on other cruise liners.
Cabin was well appointed and staff were polite and friendly. Presentation of food was excellent, but a case of style over substance. Food in the restaurants was served warm which was disappointing. As part of the 5* experience, we dressed up for the formal nights only to find that we needn't have bothered as other diners wore trainers, jeans, polo shirts and sports wear.