Every complicated to write a complaint with this site and with NCL. I have been ignored when contacting NCL. Called before the trip to get a cabin close to any elevator, but they said this was not possible. This is after my 10th sailing with NCL. Last sailing with NCL on 3-6-16 to 3-13-16 on the Breakaway the Bahamas. From the start at checking. Malfunctioned photo ID. Then requested that we get some accommodation close to an elevator. Nothing doing. They assigned us a room all the way in the front of the ship on deck 13. My brother who is handicap with a legs trouble and a pace maker. I do not want to exaggerate or felt sorry. We had a long walk to get to the elevator each time we had to go up to the Garden Cafe. First time going to the room the cardkey did not open the door. Asked a worker on the deck, but he directed me to deck 6 customer service. A journey by itself. Meanwhile the ship is moving out. Waited 20 minutes on line to exchange the card key. It was one of the 10 most uncomfortable cruse I had with NCL. The entertainment was staled, being the same as previous trips. The main buffet on the upper deck was also the same over and over. Day in day out. No creativity, same all the time. Very plain indeed. Everywhere you go, its crowded. Must reserve days in advance I think, to get seating practically everywhere., in public areas.

I had chosen the specialty meal package as they had 3 other offerings for free. Supposedly no charge. I had tried to enter one of the specialty restaurant, but waited too long and decided to go to the free restaurants. This was satisfactory. Then decided I did not need to go to any more specialty restaurants. I ask the customer service on deck 6 as to why they had charge me gratuity (Tip) if I did not use the specialty restaurant. They said that this will come off at the end if no dinning was utilized. Well, after the trip, I called up, and they keep me hanging on for a long time. In fact it took me 2 days to speak to someone about this gratuity (tip) charge on my bill. Many excuses, such as this is their policy. Since I was not able to get satisfaction for charging tips when service or product was not deliver, I had written to NCL by email in the complaint section, but never heard a word. I called the credit company, and they helped me. I do not know what happened to NCL. They have changed. They are getting too big, and forgetting their loyal customers. Others passenger also complain as well. That is why I was inspired to write this. Someone has to listen. If not ,it is OK too, as we can use another company for cruising. Regret buying 2 voucher for future use with NCL.