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Rhapsody of the Seas Review

3.5 / 5.0
Editor Rating
1472 reviews
53 Awards

Very disappointed!!

Review for Rhapsody of the Seas to South America
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cruiselady66
10+ Cruises • Age 70s

Rating by category

Cabin
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Dining
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Additional details

Sail Date: Mar 2016
Cabin:

Purchased this cruise to go around the Horn and visit Cape Horn, which did not happen. The dining room staff were very slow and inexperience. They seem to have a lack of customer service and a "don't care" attitude. Had to ask our dining room waiters each night to bring the wine I purchased to the table. Lobster was not served any night on this 14 night cruise.

Very poor communications from guest services. Could not get an answer from anyone regarding the Meet and Mingle meeting. Call twice to guest services and was promised to get a return call but no one ever call me back with the information. Only by talking with other cruisers did I find out the Meet and Mingle meeting information. No one received the usual notices in their cabins regarding this meeting.

Entertainment was not up to the usual RCL standard. Shore excursions were very expensive and did not meet expectations.

Cabin Review

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