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Crystal Serenity Review

5.0 / 5.0
Editor Rating
291 reviews
43 Awards

No shine left with Crystal.

Review for Crystal Serenity to Asia
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Chris1960uk
10+ Cruises • Age 60s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Mar 2016
Cabin: Deluxe Stateroom with Verandah

After reading so many positive CC reviews on the Crystal experience my wife and I decided to book a world cruise segment Shanghai to Japan nearly a year in advance.Expectations were running extremely high and remained so until a month before sailing until we were told that due to Chinese regulations a day had be shaved off of our stay in Shanghai.I contacted Crystal asking if they would pay for my independently arranged flights to be changed at there expense they agreed then revoked on there agreement, hence we now lost a day in this fantastic city, our first time visit, once on board the CEO asks for initial feedback, I fed this back seen by the Hotel Director who advised it was being looked into, it was offered to have the flight changes refunded, as the flights had not been changed suggested equivalent cruise credits and was told 23rd April 2016 this would not happen, in summary offer/refused, offer/refused, not what I expected from a premium luxury cruise brand.

Not onto the cruise experience,

Embarkation was a breeze well handled and luggage in cabin prior to us arriving.

Cabin Review

Deluxe Stateroom with Verandah

Cabin B3

Nearly mid ships , really small for fare paid, kept clean with basic toiletries difficult to access as wardrobe was so very close to the bed.

Port Reviews

Beijing

Excellent seeing all the sights

Shanghai

Great City cut short by Crystal

42 Helpful Votes

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