Royal Caribbean Cruises; Rhapsody of the Seas - April /May 2016
Cruise Chile to San Paulo Brazil with two day stop over before cruise in Santiago Chile (19 nights in total).
My wife and I have been cruising now for 40 years altogether, we always pick the itinary over the shipping Company therefore only cruising with this company Royal Caribbean Cruises 4 or 5 times. The last time was two or three years ago and we would just like to let people know the subtle in some cases and not so subtle changes that have been made without telling the passengers b before they book.
Now you have to accrue points by spending money with the Company to get a better service, a service that was always expected at all times otherwise now your just a economy no frills passenger.
To a new person going cruising the first time I suppose it looks good but there have been cut backs with crew making their workload crazy, staff in the Restaurant and buffet are so short and nobody seems to be bothered but just smile and tough it out except for one lady waiter cracking up one night and running out)?,
The whole atmosphere has changed dramatically. In the formal Restaurant it always took two hours to get our meal served and finished (50 minutes before ANY service if you don’t count the glass of water)!!
THE FOOD IN THE BUFFET WAS ALWAYS COLD. AND IN THE RESTUARANT ONY 50% HOT
Of course the trips are so expensive it’s ridiculous, 4 hour trip EACH WAY to see penguins (hundreds of pounds)? Taking over 8 hours in total, just as an example.
Hand disinfectant machines were evident at most locations but an attendant only accompanying the machine at Restaurant and buffet, it’s a shame a hint was needed to some passengers as in any ship but anywhere else on board with no attendant very few used them, this tended to result in diarrhoea all over the place in the toilets on decks.
Leaving the ship at the end of the cruise was chaotic, people arguing and shoving in the massive queues for passports and customs, lots of handbags at dawn sort of thing, to make it worse the Captain came along with a lady putting her in front of us who had been waiting for 45 minutes so far and my wife asked about the queue jumping being wrong he just looked then walked off. (Even he didn’t give a fig). Nobody was taking ANY responsibility whatsoever just passing the buck to someone else etc etc.
A very expensive holiday that was a nightmare, the weather was as expected so that wasn’t an issue but he decided NOT to call at two place one being round the horn as it was rough, taking into account we had been in 30ft swells and very large wave all day anyway. Many got the impression he just wanted a quite life but we certainly cannot challenge his judgement, but it did seem silly.
After 40 years cruising worldwide under our belt this one has made a easy decision for us to pack it all in starting with the normally good in the past Royal Carrabean. The ships are so large now that for the Company it’s just a case of fill the cabins and smile all the time at the passengers even though your tips are now inclusive and you don’t have to work for them now.
Our tip for future cruise DONT go on these massive ships they are very impersonal, not as friendly as the small cruise ships.
We both were ill and still are over a week after the end of the cruise, toilet, toilet, toilet.
Very disappointed, NO. Feel as we have been ripped off passengers.
very dusty under furniture, not ideal when we BOTH have breathing difficulties